Valery Moreno
Pawtucket,RI
Summary
Accomplished Store Manager with a proven track record at Sunglass Hut - Luxottica, enhancing operational efficiency and exceeding sales goals. Expert in operations management and personnel development, I've significantly boosted customer satisfaction and reduced turnover through innovative strategies. Fluent in two languages, I excel in fostering team collaboration and maximizing revenue.
Overview
6
6
years of professional experience
Work History
Store Manager
Sunglass Hut - Luxottica
08.2023 - Current
- $750,000 Store
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Interacted well with customers to build connections and nurture relationships.
Store Manager
Sunglass Hut
05.2023 - 08.2023
- $750,000 Store
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
Assistant Manager
Sunglass Hut - Luxottica
05.2022 - 06.2023
- Assistant Manager to a $2.5 Million store. Trained and coached associates on how to increase conversion rates.
- Hired, Trained, Coach, and on-boarded associates on the customer experience to help return shopper rate and overall store sales.
Process and Operations Lead
Banana Republic Factory Store
02.2019 - 06.2022
- Managed and allocated staff in order to efficiently enter and store physical inventory in the store.
- Educated staff on organizational mission and goals to help employees achieve success.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Helped meet changing demands by recommending improvements to business systems or procedures.
Store Manager
Sunglass Hut at Macy's
07.2021 - 05.2022
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
High School Diploma -
Central Falls High School
Central Falls, RI06.2021
Skills
- Bilingual
- Operations Management
- Shift Scheduling
- Loss Prevention
- Budget Administration
- Employee Training
- Talent Recruitment
- Personnel development
- POS Systems
- Payroll Management
Languages
Spanish
Native or Bilingual
Timeline
Store Manager
Sunglass Hut - Luxottica
08.2023 - Current
Store Manager
Sunglass Hut
05.2023 - 08.2023
Assistant Manager
Sunglass Hut - Luxottica
05.2022 - 06.2023
Store Manager
Sunglass Hut at Macy's
07.2021 - 05.2022
Process and Operations Lead
Banana Republic Factory Store
02.2019 - 06.2022
High School Diploma -
Central Falls High School