Valerye Alvarez Pacheco
Hesperia,CA
Overview
2
2
years of professional experience
Work History
Receptionist
City Dental Care
09.2024 - 05.2025
- Managed patient scheduling and appointment reminders to optimize office workflow.
- Welcomed patients and ensured a positive experience upon arrival at the clinic.
- Assisted in maintaining accurate patient records using dental practice management software.
- Coordinated communication between patients and dental staff, addressing inquiries efficiently.
Customer Service Manager
Vallarta Supermarkets Inc.
05.2023 - 06.2024
- Supervised the customer service team to enhance operational efficiency and service quality.
- Fostered a positive work environment to boost team morale and reduce turnover rates.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Followed through with client requests to resolve problems.
- Analyzed service metrics to identify trends and recommend process enhancements.
- Coordinated scheduling and staffing to ensure optimal coverage during peak hours.
Education
High School Diploma -
Hesperia High School
Hesperia05-2023
Skills
- Customer communication
- Issue resolution
- Service quality enhancement
- Workflow optimization
- Customer service excellence
- Organization skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist
City Dental Care
09.2024 - 05.2025
Customer Service Manager
Vallarta Supermarkets Inc.
05.2023 - 06.2024
High School Diploma -
Hesperia High School