Stephanie Blum
ASHEBORO,NC
Summary
Detail-oriented professional with extensive experience in customer service and data entry. Known for effectively managing patient scheduling and resolving inquiries, contributing to improved operational efficiency and customer satisfaction.
Overview
22
22
years of professional experience
Work History
Receptionist
Randolph Health-Deep River Physical Therapy
08.2017 - Current
- Managed patient scheduling and appointment confirmations using electronic health record systems.
- Assisted in maintaining a welcoming environment for patients and visitors,
- Processed insurance authorizations and patient intake forms efficiently to streamline workflows.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Resolved customer problems and handled cash transactions and payments records accurately.
- Trained new reception staff on office procedures and customer service best practices.
- Handled assignments independently with good judgment and critical thinking skills.
- Improved workflow by introducing more efficient document handling and organization practices.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Handled cash transactions and maintained sales and payments records accurately.
- Resolved customer problems and complaints.
- Processed insurance authorization requests.
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Production Assembler
Teleflex Medical Inc.
05.2008 - 06.2015
- Assembled medical devices with precision, adhering to strict quality standards.
- Selected by management as a subject matter expert and able to train new employees.
- Collaborated with team members to streamline production processes, enhancing overall efficiency.
- Cross trained in various areas of the facility .
Office Mamager
Homestyle Xpress, Inc
01.2005 - 09.2007
- Reconciled accounts payable and receivable transactions to maintain accurate financial records.
- Resolved customer questions, issues and complaints
- Processed all sales orders
- Processed and prepared documents, such as sales tax and federal and state taxes
Education
Associate of Science - Medical Office Administation
Randolph Community College
Asheboro, NC05.2017
Skills
- Scheduling
- Organizational management
- Time management
- Customer communication
- Data entry
- Customer service
- Verbal and written communication
- Telephone skills
Timeline
Receptionist
Randolph Health-Deep River Physical Therapy
08.2017 - Current
Production Assembler
Teleflex Medical Inc.
05.2008 - 06.2015
Office Mamager
Homestyle Xpress, Inc
01.2005 - 09.2007
Associate of Science - Medical Office Administation
Randolph Community College