Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
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Valeryia Karpinchyk

Chicago,Illinois

Summary

Friendly, reliable, and tech-savvy professional with a strong background in customer service, problem-solving, and team coordination. Experienced in both technical support and hospitality management, with a proven ability to communicate clearly, stay organized, and adapt quickly in fast-paced environments. Fluent in Russian and confident in working with a variety of platforms, including macOS and iOS. people, building relationships, and finding smart solutions.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Restaurant Manager

Oiistar
Chicago
01.2016 - Current
  • Manage a team of 10 employees to ensure a positive work environment and consistent customer satisfaction
  • Oversee daily restaurant operations, including scheduling, inventory management, and front-of-house coordination
  • Train, coach, and supervise staff to maintain high service standards and boost team performance
  • Resolve customer complaints and concerns promptly with a calm, solution-focused approach
  • Proactively identify and address service issues, implementing effective solutions to improve efficiency and guest satisfaction
  • Ensure full compliance with health, safety, and sanitation regulations
  • Handle unexpected challenges with professionalism, adapting quickly to changing circumstances and guest needs

Quality Assurance Engineer (Freelance)

Utest
Chicago
01.2021 - 06.2023
  • Working closely with the software development team to ensure bug-free applications
  • Actively participating in all phases of product testing, including planning and delivery recommendations
  • Writing extensive bug reports
  • Test mobile versions of applications on iOS and Android devices
  • Participating in all phases of Software Testing Life Cycle (STLC), including requirement analysis, test planning, test cases designing, defect analysis

Education

Quality Assurance Manual Testing -

Forte Knowledge
Chicago
01.2020

Computer linguistic -

Brest State University
Brest, Belarus
01.2015

Skills

  • Exceptional Customer Service
  • Time Management
  • Team Leadership
  • Problem Solving & Critical Thinking
  • Excellent Attention to Detail
  • Strong Communication Skills
  • Desktop & mobile OS troubleshooting
  • Conflict Resolution
  • Software and connectivity issue resolution
  • Highly Organized with Excellent Memory
  • Proficient in Multitasking
  • Tech-savvy and Comfortable with Computers
  • Friendly and Approachable Demeanor
  • Fast Learner with a Positive Attitude
  • Goal-Oriented and Self-Motivated
  • QA testing methodologies & bug reporting
  • Network basics

Languages

  • English, Advanced
  • Russian, Native

Certification

  • IL Residential Leasing Agent

Timeline

Quality Assurance Engineer (Freelance)

Utest
01.2021 - 06.2023

Restaurant Manager

Oiistar
01.2016 - Current

Quality Assurance Manual Testing -

Forte Knowledge

Computer linguistic -

Brest State University

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Valeryia Karpinchyk