Valinda Scott
Lubbock
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills honed at McAlister's Deli. Proven ability to enhance guest engagement and maintain cleanliness standards while efficiently handling cash transactions. Committed to fostering positive relationships with customers, ensuring repeat business through personalized service and attention to detail.
Overview
17
17
years of professional experience
Work History
Prep/Server
McAlister's Deli
04.2022 - Current
- Delivered exceptional customer service by promptly addressing guest inquiries and needs.
- Managed order accuracy through effective communication with kitchen staff and adherence to menu specifications.
- Maintained cleanliness and organization of dining area, ensuring a welcoming atmosphere for guests.
- Served food and beverages promptly with focused attention to customer needs.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Bakery Cashier
The Cookie Store
02.2021 - 04.2022
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
Sales Associate
Dillards Department Store
10.2012 - 10.2015
- Enhanced customer satisfaction through personalized service and product recommendations.
- Collaborated with team members to maintain organized and visually appealing merchandise displays.
- Managed cash register operations, ensuring accurate processing of transactions and balanced drawers.
- Implemented inventory control measures, reducing stock discrepancies through diligent tracking and reporting.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
Sales Associate
Kohl's
02.2009 - 06.2012
- Enhanced customer satisfaction through personalized service and product recommendations.
- Managed cash register operations, ensuring accurate processing of transactions and balanced drawers.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
Education
No Degree - Christian Studies
LIFE Bible College
Los Angeles, CAHigh School Diploma -
Crawford High School
San Diego, CA06-1972
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Cleanliness standards
- Safe food handling
- Supply restocking
- Food safety practices
- Point of sale operation
Timeline
Prep/Server
McAlister's Deli
04.2022 - Current
Bakery Cashier
The Cookie Store
02.2021 - 04.2022
Sales Associate
Dillards Department Store
10.2012 - 10.2015
Sales Associate
Kohl's
02.2009 - 06.2012
No Degree - Christian Studies
LIFE Bible College
High School Diploma -
Crawford High School