Valinna Drew
Tamarac,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Senior Customer Service Representative
Life Extension Foundation
06.2006 - Current
- Interact with customers via incoming calls to accurately place orders handling 50-100 calls daily for high-end supplement company.
- De-escalate situations involving dissatisfied customers offering patience and support to effectively provide one call resolution.
- Guide callers through navigating the company website.
- Collaborate with other departments to improve customer service.
- Help train new employees.
Education
Some College (No Degree) - Business Administration
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- User Experience
- Windows 10
- Assisting with Deployments
- Understanding Customer Needs
- De-Escalation Techniques
- Customer Service Process Improvement
- Customer Account Management
- Billing Adjustments and Refunds
- Investigate Claims
Timeline
Senior Customer Service Representative
Life Extension Foundation
06.2006 - Current
Some College (No Degree) - Business Administration
University of Wisconsin - Milwaukee
Similar Profiles
Harsain GoldstonHarsain Goldston
Client Support Specialist at Life ExtensionClient Support Specialist at Life Extension
Shari AfflickShari Afflick
Wellness Specialist at Life ExtensionWellness Specialist at Life Extension
Ahlona WillisAhlona Willis
Customer Service Representative at Life ExtensionCustomer Service Representative at Life Extension
Aracelis Velez RodriguezAracelis Velez Rodriguez
Medical Assistant at Broward ENT Consultants, PLMedical Assistant at Broward ENT Consultants, PL
Heather LawHeather Law
Optometrist at South Florida VisionOptometrist at South Florida Vision