Valjon Lyons

Secured 2024 NCUA CDRLF Grant Building Project for credit union expansion.

• Expanded loan portfolio by 50% through launch of new financial products.
• Strategic planning, ALCO Meeting, risk management, Investment strategies.
• Regulatory Compliance, CFBP, and BSA/AML, CECL.
• Develop Polices, Fraud Prevention, Conduct Board Meetings, Legal Affairs, Collaborate with attorneys on compliance.
• Implemented new payroll processing system.
• Strengthened cybersecurity and disaster recovery to ensure compliance and data protection.
• Prepared annual budget forecasts and monitored performance to meet organizational objectives.
• Hired and managed employees to maximize productivity while training staff on best practices and protocols.
• Reduced operational costs through strategic cost management initiatives.
• Monitored key business risks and established risk management procedures.
• Created succession plans to provide continuity of operations during leadership transitions.
• Managed financial, operational and human resources.
• Oversaw divisional marketing, advertising and new product development.
• Implement policy and procedures.
• Responsible for negotiating with vendors to provide competitive quotes, provide contract review.

• Implemented staff bonus program, which increased employee satisfaction by 100%.
• Established strong relationships with several regulatory agencies in support of supporting compliance initiatives.
• Managed credit union bankruptcies and repossessed accounts, strengthening asset recovery.
• Introduced structured telephone time standards and policies, credited with improving workflow efficiency.
• Led operational improvements through mentorship, coaching, and staff training.
• Supervised staff of collectors, monitoring phone calls and letters.
• Trained and mentored new employees on collection methods, documentation requirements and performance strategies.
• Adhered to established guidelines to increase profits and collect supplier payments.
• Composed effective accounting reports summarizing accounts payable data.
• Researched accounts and completed due diligence to resolve collection problems.

• Successfully Maintained data security protocols to prevent breaches.
• Identified and mitigated legal compliance risks by training staff on best practices.
• Managed appropriately 100+ incoming calls daily.
• Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
• Contacted clients to schedule appointments and discuss progress of cases.
• Communicated pertinent information to clients via phone, email, and mail.
• Researched and analyzed legal issues and cases to provide accurate advice to clients.
• Reviewed Deed of Trust, Title Commitment, and prior bankruptcies documents.