Valkiria Michelle Gonzales
Braintree
Summary
Dynamic professional with a proven track record in the hospitality industry. Excelled in high-volume environments, demonstrating exceptional multitasking and customer service skills. Adept at managing teams and enhancing customer satisfaction, showcasing strong leadership and effective communication. Known for reliability and an engaging personality, ensuring operational excellence and positive guest experiences.
Overview
4
4
years of professional experience
Work History
Bartender
Tresca
09.2023 - 02.2025
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
Server
ALBA Quincy
08.2022 - 09.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Manager on Duty
The Great Burrito
03.2021 - 12.2021
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
High School Diploma -
Maria De Las Mercedes
Lima, Peru12-2017
Skills
- Strong multitasking
- Customer service
- Highly reliable
- Team player attitude
- Engaging personality
- Cleanliness and hygiene
- Patience and tolerance
- Clear and effective communication
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Bartender
Tresca
09.2023 - 02.2025
Server
ALBA Quincy
08.2022 - 09.2023
Manager on Duty
The Great Burrito
03.2021 - 12.2021
High School Diploma -
Maria De Las Mercedes
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