Vallery Gomez
Mount Prospect,US
Summary
Efficient and detail-oriented office assistant with 8 years of experience in administrative support and customer service across various industries. Proven expertise in managing workflows, handling customer inquiries, and utilizing software tools like QuickBooks and Microsoft Office. Demonstrated leadership as a Loss Mitigation Team Lead, effectively training and managing teams to enhance operational efficiency. Committed to delivering high-quality service and optimizing office processes.
Overview
9
9
years of professional experience
Work History
Nanny
Schaumburg, IL
Schaumburg, IL
09.2023 - Current
- Created a stimulating and educational environment by planning age-appropriate activities, including arts and crafts, games, and outings
- Provided attentive and nurturing care for children, ensuring their safety and well-being at all times
- Established open communication with parents to discuss daily routines, behavioral concerns, and developmental milestones
- Maintained a clean and organized living space for the children by tidying up toys, preparing meals/snacks, and completing light housekeeping tasks
- Implemented positive discipline techniques to encourage good behavior while promoting independence and self-confidence
- Managed schedules effectively by coordinating school drop-offs/pick-ups, extracurricular activities, playdates, appointments, etc
- Built strong relationships with children through active listening, empathy, patience, and understanding their individual needs/personalities
Office Assistant
Meta Dental Lab-Lombard, IL
Lombard, IL
09.2023 - Current
- Assisted in the preparation of reports, presentations, and correspondence by gathering data and formatting information
- Managed customer billing and generated service invoices using quick books
- Handled incoming calls, took messages, and directed inquiries to appropriate staff members
- Managed email correspondence by responding to inquiries promptly and forwarding important messages to relevant parties
- Oversaw digital impression workflows and lab communications using scanner platforms like Myitero, MeditLink, and TRIOS/3Shape communicate
- Performed general administrative tasks including photocopying, scanning documents, mailing letters/packages, etc
- Created spreadsheets or databases to track various office metrics such as expenses or inventory levels for reporting purposes
Secretary
Victoria Travel and Taxes-Palatine, IL
Palatine, IL
03.2022 - 06.2023
- Responsible for filing and organizing all customer tax documents
- Responsible for problem solving with customers to solve complaints
- Utilized Microsoft Word, Excel, PowerPoint and QuickBooks to help report finances
- Managed and maintained executive calendars, scheduling appointments and coordinating meetings
- Screened and directed incoming calls, providing information and taking messages as necessary
- Prepared correspondence, reports, memos, and presentations for executives using Microsoft Office Suite
- Managed email correspondence by responding to inquiries promptly and professionally
Loss Mitigation Team Lead
Dovenmuehle Mortgage-Lake Zurich, IL
Lake Zurich, IL
09.2017 - 02.2022
- Answered 85-100 inbound phone calls from customers calling in regards to Mortgage loan assistance needs
- Advised customers by answering incoming calls on a rotating basis; operated telephone equipment, automatic dialing systems, and other telecommunications technologies
- Managed 10-15 People on a day to day basis on daily tasks, questions, and issues
- Answered and returned escalated calls on Mortgage loan issues
- Trained new agents coming into the company on policies and system operations
- Communicated with upper management on Mortgage loans for resolution on incoming applications
Document Management Specialist
Vyaire Medical-Mettawa, IL
Mettawa, IL
05.2017 - 09.2017
- Responsible for scanning and digitizing 250-500 documents
- Processed and verified digitized documents
- Experience with DOC center and locating files within BD at Vernon Hills, IL
- Managed Excel spreadsheets, keeping files organized and documented
- Handled uploading files to SharePoint
- Worked with SABA creating Knowledge assessments
Buy and Hold Specialist
CDW-Vernon Hills, IL
Vernon Hills, IL
01.2017 - 05.2017
- Maintain and manage the buy and hold inventory sheet
- Work closely with inventory control pertaining to inventory accuracy of the buy and hold cage and COI area
- Work with TSM, sales and shipping when changing freight options on orders that makes sense to the customers and operational needs
- Resolve all quality discrepancies
- Handle all account manager escalation requests
- Monitor the buy and hold contracts
- Keeping all stake holders informed of the status of orders
- Maintain high levels of inventory accuracy
- Taking orders into possession of the buy and hold process
- Process all buy and hold order requests within the 48 hour time frame stated within the contract
- Process all buy and hold and special project orders, including picking orders
- Quality control of all items buy and hold and special project requests
- Maintain COI inventory accuracy, and research any inquiries from internal customers
Education
High School Diploma - undefined
Mundelein High School
Mundelein, ILSkills
- Interpersonal skills
- Dependability and trustworthiness
- Time management
- Approachability
Languages
Spanish
Native or Bilingual
Timeline
Nanny
Schaumburg, IL
09.2023 - Current
Office Assistant
Meta Dental Lab-Lombard, IL
09.2023 - Current
Secretary
Victoria Travel and Taxes-Palatine, IL
03.2022 - 06.2023
Loss Mitigation Team Lead
Dovenmuehle Mortgage-Lake Zurich, IL
09.2017 - 02.2022
Document Management Specialist
Vyaire Medical-Mettawa, IL
05.2017 - 09.2017
Buy and Hold Specialist
CDW-Vernon Hills, IL
01.2017 - 05.2017
High School Diploma - undefined
Mundelein High School