Raven Holmes
Southaven,MS
Summary
Experienced pharmacy technician with over 9 years of industry expertise, including 3+ years in remote call center environments handling high call volumes. Proven proficiency in medication dispensing, inventory management, and providing exceptional customer service. Adept at collaborating with healthcare professionals to ensure accurate prescriptions and enhance patient outcomes. Strong attention to detail and excellent communication skills, essential in supporting smooth pharmacy operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Clinical Pharmacy Technician
Oak Street Health
11.2023 - Current
- Act as a liaison between the patient, provider and pharmacist.
- Conduct thorough reviews of patient medications, ensuring accuracy and appropriateness.
- Collaborate with healthcare providers to address medication-related concerns and optimize treatment plans.
- Process prescription orders, verify information and ensure adherence to regulations
- Resolve customer service issues regarding prescription refills or discrepancies between ordered drugs and dispensed drugs.
- Answer incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
Patient Advocate
Prudent Rx
Remote, IN
02.2022 - 04.2023
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Managed high-volume of inbound and outbound customer calls.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member
- Navigated through computer systems to review information and respond appropriately to callers.
- Consulted with customers to resolve service and billing issues.
Pharmacy Technician
Cvs Pharmacy Inc.
Greenville, MS
09.2015 - 07.2021
- Worked with insurance companies to process claims, resolve problems and obtain payments.
- Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.
- Created new customer profiles and updated demographics, allergies and new medications in pharmacy computer systems.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Investigated and resolved issues to maintain billing accuracy.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
Education
Bachelor of Science - Merchandising
Delta State University
Cleveland, MS2020
High School Diploma -
Greenville High School
2010
Certification
Certified Pharmacy Technician-ExCPT
License Number-PT-213964
Timeline
Clinical Pharmacy Technician
Oak Street Health
11.2023 - Current
Patient Advocate
Prudent Rx
02.2022 - 04.2023
Pharmacy Technician
Cvs Pharmacy Inc.
09.2015 - 07.2021
Bachelor of Science - Merchandising
Delta State University
High School Diploma -
Greenville High School