Valori Tanner
Springville,Utah
Summary
Proven leader in retail management, Expert in retail staff management and critical thinking, successfully organized 12 events annually, boosting customer satisfaction through personalized service. Skilled in sales strategies and team management, consistently achieved company goals through effective employee scheduling and performance monitoring. Have a working knowledge of automobile terminology. Talked with Robb Garner about insurance claims and how they work. Have dealt with those on a personal level. Can coordinate and maintain office management in all aspects of the expectations of this position based on my current position.
Overview
18
18
years of professional experience
Work History
Assistant Sales Floor Supervisor
BYU Store
05.2018 - Current
- Evaluate needs for hiring student employees scheduling for optimal staffing levels during peak hours, maximizing efficiency and customer satisfaction
- Hire and train employees
- Train Student Managers
- Supervise daily operations on the sales floor for 40-60 student employees and 15-25 on-call employees.
- Organize, schedule, and man 12 events year round.
- Conduct regular performance evaluations of team members, setting clear expectations.
- Partner with other sales channels to achieve company revenue and profit goals.
- Enhance customer satisfaction with personalized service and prompt issue resolution.
- Ensured compliance with company policies and procedures among all team members while maintaining a positive work environment.
- Analyze sales data for informed decision-making regarding product assortment adjustments and pricing strategies...
- Coordinated with cross-functional teams for successful product launches and promotional events..
- Submitted reports to senior management to aid in business decision-making and planning.
- Maintain clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Set and update weekly work schedules to meet coverage demands
- Research issues to obtain appropriate answers to customer inquiries.
- Train employees to use the POS system
- Supervise all the employees in 12 different departments
Supervisor
Roberts Crafts
04.2006 - 01.2012
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
Education
No Degree - Management
Brigham Young University
Provo, UTSkills
- Keyholder
- Retail Staff Management
- Team Management
- Sales Strategies
- Staff Scheduling
- Expense Tracking
- Employee Scheduling
- Sales Training
- Performance monitoring
- Retail Operations
- Records Organization
- Critical Thinking
Timeline
Assistant Sales Floor Supervisor
BYU Store
05.2018 - Current
Supervisor
Roberts Crafts
04.2006 - 01.2012
No Degree - Management
Brigham Young University
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