Valorie Guevara
Diamond Bar,CA
Summary
Organized and dedicated employee with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
10
10
years of professional experience
Work History
Spa Owner
Skin Haus By Val
08.2020 - Current
- Enhanced client satisfaction by providing personalized spa treatments and exceptional customer service.
- Developed a loyal clientele through consistent high-quality services and attentive care.
- Maintained accurate financial records, tracking expenses, revenue, payroll, and inventory management.
- Increased revenue by implementing effective marketing strategies and promotional campaigns.
- Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed various facial treatments for optimal skin health, including microdermabrasion, chemical peels, and LED therapy.
- Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
Lead Esthetician/Wellness Rep
Restore Hyper Wellness
10.2023 - 06.2024
- Achieved high levels of client retention by focusing on building rapport with each individual during appointments.
- Developed treatment plans, addressing clients'' specific concerns and skin conditions.
- Performed advanced facial treatments to rejuvenate clients'' skin and improve their overall complexion.
- Managed client records efficiently, ensuring accurate documentation of treatment history and progress notes.
- Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
- Revamped pricing strategies based on competitor analysis, resulting in increased profitability without sacrificing customer satisfaction.
- Created customized wellness programs tailored to individual client needs, boosting satisfaction levels among repeat customers.
- Developed targeted marketing campaigns to attract new clientele and generate additional revenue.
- Successfully transitioned existing customers onto more suitable memberships plans when necessary.
Administrative Assistant
IBEW Local 47, International Brotherhood of Electrical Workers
01.2015 - 08.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
Education
No Degree - Nursing
Mt. San Antonio College
Walnut, CA06.2025
High School Diploma -
Diamond Bar High School
Diamond Bar06.2010
Skills
- Spa operations
- Upselling Services
- Health and Safety Regulations
- Appointment Scheduling
- Client Service
- Sales Leadership
- Customer Service
- Data Entry
- Computer Skills
- Time Management
Timeline
Lead Esthetician/Wellness Rep
Restore Hyper Wellness
10.2023 - 06.2024
Spa Owner
Skin Haus By Val
08.2020 - Current
Administrative Assistant
IBEW Local 47, International Brotherhood of Electrical Workers
01.2015 - 08.2018
No Degree - Nursing
Mt. San Antonio College
High School Diploma -
Diamond Bar High School
Similar Profiles
Noor AlmasarwehNoor Almasarweh
Online Business Administrator & IT Assistant at Skin Haus AestheticsOnline Business Administrator & IT Assistant at Skin Haus Aesthetics
F VINCENTF VINCENT
Chargé de mission aménagement et transports at CA Val d'Yerres-Val de SeineChargé de mission aménagement et transports at CA Val d'Yerres-Val de Seine
Aurelia CebulaAurelia Cebula
Sales and Leasing Consultant at Haus & Haus Real EstateSales and Leasing Consultant at Haus & Haus Real Estate
Hanna AlrezHanna Alrez
Volunteer at NewLife Pomona ChurchVolunteer at NewLife Pomona Church
Camila RomoCamila Romo
Cashier at Arco Am/PmCashier at Arco Am/Pm