Valorie Howard Brooks Coleman
Fort Mill,SC
Summary
Detail-oriented professional with extensive experience in the restaurant industry. Known for exceptional problem-solving abilities and strong leadership in training new staff. Adept at ensuring compliance with health regulations while maintaining high service standards.
Overview
8
8
years of professional experience
Work History
Head Server
The Shore Club
Tega Cay , SC
10.2017 - 10.2025
- Collaborated with kitchen staff to ensure timely food delivery.
- Handled guest inquiries and resolved minor issues promptly.
- Supported training of new servers on restaurant protocols and procedures.
- Participated in team meetings to improve service quality and efficiency.
- Trained new servers on menu items and restaurant standards.
- Maintained an efficient working environment by ensuring all areas were stocked with necessary equipment and supplies.
- Served high volume of tables at once and simultaneously supervised serving staff.
- Ensured compliance with health department regulations by monitoring food safety practices throughout the restaurant.
- Developed training materials for new employees on restaurant policies, procedures, and standards.
- Monitored the dining room for cleanliness, proper table maintenance, and customer satisfaction.
- Explained daily specials and made recommendations upon request.
- Coordinated food delivery from kitchen to ensure accuracy of order placement and timeliness of service.
- Assisted in developing promotional activities such as special events or discounts to attract more business.
- Prepared salads, appetizers, and garnishes to assist kitchen staff.
- Maintained knowledge of menu items, ingredients and preparation methods to assist guests with menu selection.
- Worked with management to coordinate special functions and events.
- Leveraged POS system to receive and take guest orders and process payment.
- Developed rapport with regular customers to encourage repeat business.
Education
Master of Science - Human Services
University of Phoenix
Tempe, AZ06-2001
Skills
- Order accuracy
- Food safety compliance
- Staff training
- Guest relations
- POS system management
- Customer service
Timeline
Head Server
The Shore Club
10.2017 - 10.2025
Master of Science - Human Services
University of Phoenix