Valquiria Santos
Richland,WA
Summary
Proven track record of enhancing office efficiency and cleanliness at Super Shyne Cleaning, leveraging exceptional organizational skills and a strong foundation in customer service. Excelled in creating supportive learning environments and streamlining administrative processes at Escola Internacional De Carpina, demonstrating a blend of advanced computer skills and a friendly, positive attitude. Achieved significant improvements in student engagement and facility management without exceeding budget constraints.
Overview
14
14
years of professional experience
Work History
House Cleaning
Super Shyne Cleaning
Richland, WA
10.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Secretaria Escolar
Escola Internacional De Carpina
Carpina, Pernambuco, Brasil
02.2023 - 08.2024
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Managed inventory of school supplies and equipment, ensuring adequate resources were available for classroom instruction and activities.
- Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
- Documented attendance, grades and test scores to update permanent records.
- Provided support during standardized testing periods by coordinating proctor schedules and managing exam materials securely.
- Coordinated meetings between parents, teachers, and administration to address student needs and improve overall performance.
- Enhanced the overall quality of the school experience for students, parents, and faculty by consistently providing exceptional administrative support.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Contributed to the development of school policy manuals by researching best practices in education administration.
- Enhanced office organization by implementing efficient filing systems and streamlining daily operations.
- Organized special events such as fundraisers, parent-teacher conferences, and graduation ceremonies to foster a sense of community within the school setting.
- Promoted a safe learning environment by collaborating with administrators on emergency preparedness plans and drills.
- Facilitated a positive working environment through conflict resolution efforts among staff members when necessary.
- Ensured compliance with local regulations by maintaining accurate attendance records for students and staff members alike.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Increased efficiency in processing incoming mail by implementing a digital document management system.
- Collaborated with faculty members on various projects to enhance curriculum offerings for students at all grade levels.
- Assisted in grant writing efforts for supplemental funding opportunities to expand educational programs offered by the school district.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Teacher of Informatics
Secretary of Pernambuco
Pernambuco, Brazil
02.2011 - 03.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Graded and evaluated student assignments, papers, and course work.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Fostered student curiosity and interest through creative hands-on activities.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Education
Bracharel - Sistemas De Informação
Faculdade Escritor Osmar Da Costa Lins
Vitória De Santo Antão, Pernambuco Brazil01.2010
Skills
- Cleaning and sanitization
- Customer Service
- Housekeeping
- Bathroom sanitation
- Customer service-focused
- Excellent oral and written communication
- Customer-Oriented
- Hospitality background
- Complex Problem-Solving
- Exceptional communicator
- Supply Inventory Management
- Budget Control
- Time Management
- Multitasking and Prioritizing
- Work Planning and Organization
- Relationship Building
- Professional and Courteous
- Team Support and Collaboration
- Data Entry
- Payment Collection
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
English
Limited Working
Timeline
House Cleaning
Super Shyne Cleaning
10.2023 - Current
Secretaria Escolar
Escola Internacional De Carpina
02.2023 - 08.2024
Teacher of Informatics
Secretary of Pernambuco
02.2011 - 03.2016
Bracharel - Sistemas De Informação
Faculdade Escritor Osmar Da Costa Lins