Valquiria Santos
Richland,WA
Summary
Proven track record of enhancing office efficiency and cleanliness at Super Shyne Cleaning, leveraging exceptional organizational skills and a strong foundation in customer service. Excelled in creating supportive learning environments and streamlining administrative processes at Escola Internacional De Carpina, demonstrating a blend of advanced computer skills and a friendly, positive attitude. Achieved significant improvements in student engagement and facility management without exceeding budget constraints.
Overview
14
14
years of professional experience
Work History
House Cleaning
Super Shyne Cleaning
10.2023 - Current
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Mopped hardwood, laminate, ceramic, vinyl, glass and wood surfaces.
- Maintained a safe working environment through proper use of cleaning products and equipment.
Secretaria Escolar
Escola Internacional De Carpina
02.2023 - 08.2024
- Processed student registrations and withdrawals.
- Answered multi-line telephones and greeted visitors and parents to facilitate office operations.
- Maintained an up-to-date database of student records, safeguarding confidential information while providing easy access when needed.
- Performed clerical and administrative support duties to optimize workflow procedures.
- Managed inventory of school supplies and equipment, ensuring adequate resources were available for classroom instruction and activities.
- Managed school calendar and scheduling, ensuring timely communication with parents, teachers, and administrators.
- Documented attendance, grades and test scores to update permanent records.
- Provided support during standardized testing periods by coordinating proctor schedules and managing exam materials securely.
- Coordinated meetings between parents, teachers, and administration to address student needs and improve overall performance.
- Enhanced the overall quality of the school experience for students, parents, and faculty by consistently providing exceptional administrative support.
- Participated in meetings, workshops and seminars to covey or gather information to perform functions.
- Contributed to the development of school policy manuals by researching best practices in education administration.
- Enhanced office organization by implementing efficient filing systems and streamlining daily operations.
- Organized special events such as fundraisers, parent-teacher conferences, and graduation ceremonies to foster a sense of community within the school setting.
- Promoted a safe learning environment by collaborating with administrators on emergency preparedness plans and drills.
- Facilitated a positive working environment through conflict resolution efforts among staff members when necessary.
- Ensured compliance with local regulations by maintaining accurate attendance records for students and staff members alike.
- Exercised judgment within school policy guidelines to alleviate principal's workload.
- Increased efficiency in processing incoming mail by implementing a digital document management system.
- Collaborated with faculty members on various projects to enhance curriculum offerings for students at all grade levels.
- Assisted in grant writing efforts for supplemental funding opportunities to expand educational programs offered by the school district.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Teacher of Informatics
Secretary of Pernambuco
02.2011 - 03.2016
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
- Differentiated instruction to accommodate diverse learning needs, ensuring each student had an equal opportunity for success.
- Supported students in developing social skills through structured activities and positive reinforcement techniques.
- Graded and evaluated student assignments, papers, and course work.
- Assessed student performance regularly using both formative and summative assessments to inform future lesson planning.
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Advised and counseled students to help them develop skills and knowledge required to succeed.
- Collaborated with other teachers to plan interdisciplinary units that connected subjects and promoted deeper understanding among students.
- Continuously pursued professional development opportunities such as workshops or conferences to stay current in educational trends.
- Organized extracurricular activities such as clubs or field trips that enriched students' learning experiences outside traditional classroom settings.
- Mentored new teachers, sharing best practices and providing guidance to help them adapt to their new roles successfully.
- Served on school committees focused on curriculum development, teacher evaluations, or community outreach initiatives to contribute positively to the overall school climate.
- Created and developed lesson plans to meet students' academic needs.
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Met with students, parents and administrators to address and resolve students' behavioral and academic issues.
- Shifted between formal and informal methods of teaching to keep students engaged.
- Fostered student curiosity and interest through creative hands-on activities.
- Participated in department meetings to provide input to colleagues about student achievement and improvement.
- Prepared quizzes, tests and examinations to gauge how well students were learning.
Education
Bracharel - Sistemas De Informação
Faculdade Escritor Osmar Da Costa Lins
Vitória De Santo Antão, Pernambuco Brazil01.2010
Skills
- Cleaning and sanitization
- Customer Service
- Housekeeping
- Bathroom sanitation
- Customer service-focused
- Excellent oral and written communication
- Customer-Oriented
- Hospitality background
- Complex Problem-Solving
- Exceptional communicator
- Supply Inventory Management
- Budget Control
- Time Management
- Multitasking and Prioritizing
- Work Planning and Organization
- Relationship Building
- Professional and Courteous
- Team Support and Collaboration
- Data Entry
- Payment Collection
- Teamwork and Collaboration
- Friendly, Positive Attitude
- Problem-Solving
- Attention to Detail
- Flexible and Adaptable
- Dependable and Responsible
- Excellent Communication
- Computer Skills
- Organizational Skills
- Calm Under Pressure
- Active Listening
- Organization and Time Management
- Decision-Making
- Problem Resolution
Languages
Spanish
Professional Working
Portuguese
Native or Bilingual
English
Limited Working
Timeline
House Cleaning
Super Shyne Cleaning
10.2023 - Current
Secretaria Escolar
Escola Internacional De Carpina
02.2023 - 08.2024
Teacher of Informatics
Secretary of Pernambuco
02.2011 - 03.2016
Bracharel - Sistemas De Informação
Faculdade Escritor Osmar Da Costa Lins
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