Valree Fennell
Redmond,OR
Summary
Capable support specialist experienced in helping users correct problems with computer systems, mobile devices and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems. Personable and dedicated Customer Service Representative with extensive experience in the cellular industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
11
11
years of professional experience
Work History
Team Support Specialist
Consumer Cellular
Redmond, OR
10.2012 - 08.2023
- Provided technical assistance to end users in a timely and professional manner.
- Assisted in the development of team processes, procedures and standards.
- Documented helpdesk requests including resolutions and follow-up steps taken.
- Ensured compliance with organizational policies regarding data protection regulations.
- Tracked service tickets from creation through resolution using ticket tracking software.
- Provided technical guidance and mentoring to other team members when needed.
- Used remote login tools to assist clients with technical and product questions.
- Demonstrated advanced product knowledge to solve customer issues.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Education
High School Diploma -
Amador High School
Pleasanton, CA06-1975
Skills
- Customer Service
- Technical Support
- Information Protection
- Training abilities
- User Support
- Operating systems
- Account updating
- Call Center Operations
- Technical Troubleshooting
Timeline
Team Support Specialist
Consumer Cellular
10.2012 - 08.2023
High School Diploma -
Amador High School
Similar Profiles
Zachary BeyersZachary Beyers
Customer Service Representative at Consumer CellularCustomer Service Representative at Consumer Cellular
Michael SawyerMichael Sawyer
Customer Service Representative at Consumer CellularCustomer Service Representative at Consumer Cellular
MELISSA LEIGH FIGUEROAMELISSA LEIGH FIGUEROA
Retail Store Manager at Consumer CellularRetail Store Manager at Consumer Cellular
Ana OrtegaAna Ortega
Digital Care Representative at Consumer CellularDigital Care Representative at Consumer Cellular
Micah JohnsonMicah Johnson
Event Coordinator at Complete Events LLCEvent Coordinator at Complete Events LLC