Valtea Bajraktari Qorkadiu
New York,New York
Summary
Hardworking Server Captain bringing strong record of success in diverse restaurant environments. Proficient in learning menus, selling beverages and increasing per-ticket revenue. Monitors, trains and mentors serving staff to elevate team performance.
Overview
5
5
years of professional experience
Work History
Seasonal Server
1 Hotel Brooklyn Bridge
04.2024 - 08.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Server Captain
Fleming by Le Bilboquet
05.2023 - 03.2024
- Built positive relationships with regular guests, learning names, orders, and special preferences
- Trained all new servers on foodservice and safety protocols, conflict mediation skills, and sales strategies
- Enhanced customer loyalty and captured repeat business by delivering expert service every time
- Monitored server performance to provide ongoing feedback and coaching as needed
- Upheld high standards of food safety and sanitation throughout restaurant
- Handled cash transactions accurately while maintaining accountability for register funds.
Server
Soho Grand Hotel
04.2019 - 05.2023
- Restocked service stations to maximize availability
- Participated in team meetings discussing upcoming events, promotions, or changes within restaurant environment
- Entered orders into computer system to coordinate with kitchen staff
- Processed credit card transactions, gift cards and cash payments
- Demonstrated hospitality and customer service while greeting tables
- Delivered food and beverages promptly to customers
- Supported bussers with table-cleaning during high-volume shifts.
Captain Waiter
3 Giovani
09.2021 - 09.2022
- Addressed customer concerns and resolved issues to maintain high satisfaction levels
- Supervised and coordinated activities of dining room staff to ensure efficient service
- Monitored dining room operations for efficiency and cleanliness, making adjustments as needed
- Conducted regular inventory checks and ordered supplies as needed
- Followed up with customers to check on food, drinks and requests
- Shared menus and information about daily specials
- Achieved sales goals by promoting high-profit items and daily specials.
Server
Noho Hospitality Leuca William Vale
03.2019 - 01.2020
- Memorized menu additions, changes, and limited offerings and answered questions regarding dietary restrictions and nutrition information
- Adhered to all safety, sanitization, and food handling guidelines and regulations
- Offered information on new menu items, seasonal and daily specials, and pairings
- Answered customer inquiries about menu items and provided recommendations
- Participated in team meetings discussing upcoming events, promotions, or changes within restaurant environment
- Communicated professionally with customers, colleagues and supervisors.
Education
Master of Science (M.S.) - Biochemistry
City College of New York
New York, New YorkSkills
- Food Safety Standards
- POS Operation
- Guest Relations Management
- Organization and Efficiency
- Team Motivation
- Upselling Techniques
- Customer service excellence
- Attention to detail
- Strong multitasking
Timeline
Seasonal Server
1 Hotel Brooklyn Bridge
04.2024 - 08.2024
Server Captain
Fleming by Le Bilboquet
05.2023 - 03.2024
Captain Waiter
3 Giovani
09.2021 - 09.2022
Server
Soho Grand Hotel
04.2019 - 05.2023
Server
Noho Hospitality Leuca William Vale
03.2019 - 01.2020
Master of Science (M.S.) - Biochemistry
City College of New York
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