Valyncia Jarvis
Matthews,NC
Summary
Proven leader with expertise in customer experience roles, adept at managing high-volume operations and streamlining processes. Skilled in promptly resolving complaints and fostering a positive team environment. Seeking to leverage these skills to drive exceptional customer experiences and achieve organizational excellence.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Supervisor
The Arbors Assisted Living
Islandia , NY
05.2020 - Current
- Provided comprehensive leadership and oversight to Wellness staff, ensuring the delivery of exceptional care and adherence to daily routines.
- Effectively led a team of 15 employees, offering guidance, training, and regular performance assessments to consistently meet individual and team objectives.
- Led cross-functional projects, collaborating with multiple departments to streamline processes and enhance communication, resulting in improved customer satisfaction by 25%.
- Effectively oversaw all aspects of inventory management.
Call Center Representative
Charters Communications
Charlotte , NC
10.2023 - 09.2024
- Consistently performed in a fast-paced environment, addressing diverse concerns with excellent communication skills resulting in positive feedback from customers.
- De-escalated situations featuring dissatisfied customers, providing client assistance and support.
- Stayed current on relevant product and service offerings as well as competitor pricing models.
- Directed callers in troubleshooting problems, exploring the company's website functionalities, and optimizing product/service utilization.
Supervisor
Kohl's
East , NY
01.2019 - 05.2020
- Achieved consistent results by resolving an average of 65 customer inquiries daily, leading to a 95% positive feedback rating
- Provided guidance and direction to subordinates regarding job duties and responsibilities.
- Trained new employees on company policies, job duties, and performance expectations.
Education
Some College (No Degree) - Liberal Arts And General Studies
Suffolk County Community College
Selden, NY- Health And Physical Education
Eastern BOCES
Brentwood, NYSkills
- Process Improvement
- Data Analytics
- Strategic Planning
- Operations Management
- Staff Management
- Inventory Control
- Adaptability and Flexibility
Certification
CPR Certified
Timeline
Call Center Representative
Charters Communications
10.2023 - 09.2024
Supervisor
The Arbors Assisted Living
05.2020 - Current
Supervisor
Kohl's
01.2019 - 05.2020
CPR Certified
Some College (No Degree) - Liberal Arts And General Studies
Suffolk County Community College
- Health And Physical Education
Eastern BOCES
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