Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valyncia Robinson

Fairmont,WV

Summary

Results-driven customer service representative with a proven track record in resolving conflicts and enhancing customer satisfaction. Skilled in critical thinking and active listening, consistently delivering empathetic support to foster loyalty and retention.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

FirstEnergy
Fairmont, WV
03.2024 - Current
  • Resolved customer inquiries efficiently, ensuring satisfaction and retention.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Personal Care Assistant

Genesis HealthCare
Fairmont, WV
10.2021 - 02.2024
  • Assisted patients with daily living activities, enhancing comfort and promoting independence.
  • Monitored and documented patient vital signs, ensuring accurate health records and timely reporting.
  • Administered prescribed medications, adhering to safety protocols and scheduling requirements.
  • Collaborated with nursing staff to develop personalized care plans based on individual patient needs.

Customer Care Representative

Teleperformance USA
Fairmont, WV
08.2018 - 03.2019
  • Managed high-volume calls while maintaining professionalism and composure.
  • Resolved service issues through active listening and problem-solving techniques.
  • Assisted customers with inquiries, providing accurate information and effective solutions.
  • Documented customer interactions in CRM system for future reference and follow-up.

Education

Bachelor of Science - Information Technology

Southern New Hampshire University
Hooksett, NH
12-2027

Skills

  • Customer service
  • Call center operations
  • Record keeping
  • Microsoft Excel
  • Conflict resolution
  • Microsoft Outlook
  • Microsoft PowerPoint
  • Critical thinking
  • Active listening

Timeline

Customer Service Representative

FirstEnergy
03.2024 - Current

Personal Care Assistant

Genesis HealthCare
10.2021 - 02.2024

Customer Care Representative

Teleperformance USA
08.2018 - 03.2019

Bachelor of Science - Information Technology

Southern New Hampshire University