Excel
Van Duong
Overnight Operation Manager And Supervisor
Austin,TX
Summary
A productive operations manager and supervisor with strong experience of team leadership, planning and organization skills. Core strength are business strategies and process improvement. Independently handle daily functions with exceptional ability to stressful environments. Successful orchestrating operations and leading employees exceeding expectations. Highly committed with hard working mentality to maintain the best quality of services and products.
Overview
27
27
years of professional experience
7
7
years of post-secondary education
3
3
Certificates
2
2
Languages
Work History
Overnight Operations Manager and Supervisor
Lowe"s Home Improvement
Austin, TX
08.2021 - Current
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Oversaw high performance team handling over $40 million dollars of freight per year.
- Implement lean S5 to improve process. Eliminate unneeded process and labor cost.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Accomplished multiple tasks within established timeframes.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained professional, organized and safe environment for employees and patrons.
Produce Department Manager and CAP 2 Supervisor
Walmart Super Center 3569
Austin, TX
07.2019 - 08.2021
- Strengthened profits by reducing waste, controlling shrinkage and increasing team efficiency with optimized workflows.
- Orchestrated performance-oriented environment by closely supporting team members.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Manage and supervisor up to 25 associates handling freight distribution for Walmart Super Center 3569 consist of $95 million dollars of sales per year.
- Improve 10 percent sales growth in produce department. Achieved 32 percent inventory from 18 percent within 6 months time frame.
- Achieved store 20 years historical sales of watermelon in May 2019. Rank number 6 in 4700 Walmart stores.
Operations Manager and Grocery Manager
Hongkong Supermarket Dallas And Arlington, Texas
Dallas, TX
06.2017 - 05.2019
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Collaborated cross-functionally to refine procedures, devise best practices and enforce quality metrics.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Manage 4 different departments. Freight team department, groceries department, produce department, and seafood department.
- Performed purchasing, inventory control, new product promotion processes.
- Improve year over year sales 14 percent above company profit bench mark requirement.
Quality Control Inspector
Votronics Inc.
Plano, TX
05.2014 - 05.2015
- Created and deployed best practices to improve efficiency and reduce defects.
- Monitored performance and generated reports detailing quality of product and defect rates.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Implement total quality management (TQM) and statistical process control (SPC).
Operations Manager
World Market Seafood Inc.
Charlotte, NC
07.1997 - 08.2013
- Manage family business operations.
- Collaborated with team members to achieve target results.
- Developed and maintained courteous and effective working relationships.
- Carried out day-to-day duties accurately and efficiently.
- Improve 30 percent sales growth year over year in store retail and wholesale seafood business.
Production Manager
Assembly Technologies Inc.
Charlotte, NC
04.1992 - 06.1997
- Provided production and management skills for start up electronics manufacturing company.
- Lead 5 production teams. Support inventory control, hiring, training and coaching.
- Assessed manufacturing processes and recommended improvements to increase productivity.
- Determined suitable crew requirements, scheduled employees and worked with human resources to meet changing production schedules.
- Estimated labor requirements to support anticipated workload.
- Managed continuous improvement initiatives to drive gains in quality, flow and output.
- Implement statistical process control and quality management.
- Improve sales from $10 thousand dollars to over $2 million dollars in second year of company business.
- Applied lean practices to balance workflow and eliminate unnecessary steps.
Education
Associate of Arts - Electronics Technology
Central Piedmont Community College
Charlotte, NC. 09.1988 - 06.1991
Associate of Arts - Business Management
Central Piedmont Community College
Charlotte, NC. 09.1988 - 06.1991
High School Diploma -
West Charlotte High School
Charlotte, NC. 09.1985 - 06.1987
Skills
Operations management
undefinedSoftware
Minitab
Power Point
Microsoft word
Certification
Lean Six Sigma Black Belt Certification by CSSC and Aveta Business Institute.
Interests
Reading, running and walking
Research financial market, improve business strategies and continuous education
Timeline
Lean Six Sigma Black Belt Certification by CSSC and Aveta Business Institute.
01-2022
Lean Six Sigma Green Belt Certification by SCCS and Aveta Business Institute.
01-2022
Overnight Operations Manager and Supervisor
Lowe"s Home Improvement
08.2021 - Current
Produce Department Manager and CAP 2 Supervisor
Walmart Super Center 3569
07.2019 - 08.2021
Operations Manager and Grocery Manager
Hongkong Supermarket Dallas And Arlington, Texas
06.2017 - 05.2019
Quality Control Inspector
Votronics Inc.
05.2014 - 05.2015
Series 56 Proprietary Trading.
05-2011
Operations Manager
World Market Seafood Inc.
07.1997 - 08.2013
Production Manager
Assembly Technologies Inc.
04.1992 - 06.1997
Associate of Arts - Electronics Technology
Central Piedmont Community College
09.1988 - 06.1991
Associate of Arts - Business Management
Central Piedmont Community College
09.1988 - 06.1991
High School Diploma -
West Charlotte High School
09.1985 - 06.1987
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