Van Halcox

Coordinated new member onboarding packets and data entry to facilitate member integration

• Responds to member questions and provides ongoing support
• Maintains accurate member records in chamber software
• Supports membership renewals and tracks engagement
• Provided assistance with membership support duties at the chamber.

Supported planning, promotion, and execution of chamber events to enhance member engagement

• Assists with planning, promotion, and execution of chamber events
• Managed event operations to create a smooth experience for attendees.
• Manages event registrations, seating, check-in, and follow-up

• Managed incoming communications, including phone calls, emails, and client inquiries, ensuring timely and professional responses
• Coordinated calendars and scheduled meetings and travel arrangements for executives and team members to ensure efficient time management
• Streamlined office operations by ordering supplies, managing inventory, and liaising with vendors to maintain workflow
• Maintained accurate records and filing systems for confidential documents and reports

• Provide guidance to internal employees on HR policies, Leaves of Absence, PTO, and employee relations concerns, including advice and counsel.
• Reported to HR Manager on daily operations and escalated issues to ensure alignment with departmental objectives.
• Oversee office management, ensuring compliance with company policies and confidentiality.
• Schedule and organize tasks using Salesforce and Google Calendar, enhancing team efficiency.
• Provide guidance to internal employees on HR policies, Leaves of Absence, PTO, and employee relations concerns, including
  advice and counsel.
• Managed contractor and realtor communications to facilitate project progress and financial oversight.
• Accurately log all cases and incoming calls using the designated internal portal/system.

• Conducted research projects that supported case resolution
• Conducted research to enhance community outreach and inform program development
• Collaborated with immigration workers to facilitate timely case follow-ups
• Conduct administrative projects to support casework
• Enter data into Case Management Software (ETO) and other tracking systems

• Managed client appointments and follow-ups to improve overall client satisfaction
• Welcomed clients to create positive first impressions and seamless experiences
• Coordinated scheduling and billing to facilitate smooth daily operations
• Maintained cleanliness and supply levels, contributing to a welcoming environment