Van Koentopf
Mound,MN
Summary
Resourceful Shift Manager known for high productivity and efficient task completion. Skilled in team leadership, operational management, and conflict resolution. Excels in communication, adaptability, and problem-solving to enhance team performance and achieve company goals. Successful at overseeing all areas of operations and making sure customers leave satisfied.
Overview
4
4
years of professional experience
Work History
Shift Manager
Jimmy John's
Chanhassen, Minnesota
03.2026 - Current
- Supervise daily operations to ensure smooth service and effective employee management.
- Resolve customer inquiries and complaints promptly to enhance satisfaction and encourage repeat business.
- Delegate closing and prep tasks to maintain high product standard.
- Train new team members on Jimmy John’s recipes, procedures, and customer service standards.
- Complete closing procedures for store, ensuring all tasks are finalized before securing premises. Including completing cash drawer audits and safe counts to ensure financial accuracy.
Crew Member
Jimmy John's
Chanhassen, MN
02.2023 - 03.2026
- General in-shop staff who handle customer service, register operations, and food prep.
- Prepared and assembled sandwiches according to customer specifications.
- Provided exceptional customer service by taking orders and answering questions.
- Operated kitchen equipment safely and efficiently to ensure timely food preparation.
Education
Minnetonka High School
Minnetonka, MNSkills
- Operational oversight
- Complaint resolution
- Customer relationship management
- Teamwork and delegation
- Effective communication
- Punctual and reliable
Timeline
Shift Manager
Jimmy John's
03.2026 - Current
Crew Member
Jimmy John's
02.2023 - 03.2026
Minnetonka High School