Van Valcin
North Miami,FL
Summary
Experienced professional with a background in hospitality and security, looking to transition into a VIP/Guest Relations role. Committed to providing exceptional service, anticipating guest needs, and contributing to a positive guest experience.
Overview
11
11
years of professional experience
Work History
Front Desk Agent
1 Hotel South Beach
Miami Beach, FL
08.2023 - Current
- Ensured complete guest satisfaction by providing exceptional service during the overnight shift.
- Managed check-ins, reservations, and guest inquiries while maintaining a high standard of hospitality.
- Handled guest complaints, special requests, and ensured smooth room operations.
- Provided VIP guest services, including room upgrades, amenities, and special accommodations.
- Documented guest interactions, processed payments, and generated daily reports.
Loss Prevention Officer
1 Hotel South Beach
Miami Beach, FL
11.2022 - 08.2023
- Patrolled the hotel premises to maintain order and establish a security presence.
- Monitored surveillance systems, and responded to alarms and disturbances.
- Investigated suspicious activities, and ensured compliance with hotel safety protocols.
- Coordinated with local law enforcement when necessary, and handled emergency situations.
Wire Technician
AT&T Inc.
Opa-locka, FL
05.2022 - 09.2022
- Installed and troubleshot telecommunication networks for residential and business customers.
- Provided customer service and de-escalated situations with upset clients.
- Maintained inventory and ensured the safe operation of company vehicles.
Security Officer
Il Villagio Luxury Condominium
Miami Beach, FL
12.2019 - 05.2022
- Greeted residents and guests with professionalism and urgency, assisting with deliveries and directions.
- Managed work order requests and ensured proper documentation of maintenance issues.
- Maintained a secure environment by enforcing company policies and assisting with emergency procedures.
Security Officer
Indemnity Security & Investigations
Miramar, FL
06.2018 - 12.2019
- Monitored surveillance systems, conducted foot and mobile patrols, and ensured overall property safety.
- Assisted with guest escorts, and maintained order by adhering to security protocols.
- Delivered excellent customer service while maintaining the safety and integrity of assigned areas.
Security Officer
GardaWorld Security
Miami Gardens, FL
10.2017 - 08.2019
- Conducted security screening, ID verification, and access control throughout stadium events.
- Monitored crowd control, maintained public safety, and responded to complaints from guests.
- Provided escort services for VIPs, and monitored sensitive areas for unauthorized access.
Vendor
Sasha & Lisa’s Vending
Miami Gardens, FL
09.2016 - 10.2017
- Sold refreshments and food at sports events, parades, and other entertainment venues.
- Managed cash transactions, calculated sales, and ensured proper inventory management.
- Supervised and trained vendors on inventory handling and daily sales reporting.
Beach Attendant
Boucher Brothers Management
Miami Beach, FL
12.2015 - 01.2016
- Provided top-tier customer service to beach guests, ensuring their needs were met with efficiency and courtesy.
- Set up beach equipment, and maintained cleanliness and organization throughout the day.
- We offered guests a variety of services, including sunscreen, umbrellas, and chairs, and provided guidance during their stay.
Intern
Education Federal Credit Union
Miami, FL
06.2014 - 07.2014
- Operated the front desk, answered calls, and directed bank members to relevant departments.
- Aided in opening new accounts, processing night deposits, and assisting in verifying retirement accounts for investment options.
- Assisted in loan qualification processes, and provided customer support during transactions.
- Supported tellers in performing bank transactions and maintaining a proper inventory of cash and bills.
- Verified identity for safe deposit box access, coordinating with security personnel.
Education
High School Diploma -
William H. Turner Technical Senior High
Miami, FL05-2015
Skills
- Customer Service Excellence
- Security and Risk Management
- Problem Solving and Conflict Resolution
- Leadership and team management
- Attention to Detail
- Administrative and organizational skills
- Sales and cash handling
- Technical and some IT skills
- Time Management and Multi-tasking
- Interpersonal skills
Accomplishments
- February 2023 LP Employee of the Month
- Q3 2023 Team Member of the Quarter Nominee for both LP and Front Office simultaneously
Timeline
Front Desk Agent
1 Hotel South Beach
08.2023 - Current
Loss Prevention Officer
1 Hotel South Beach
11.2022 - 08.2023
Wire Technician
AT&T Inc.
05.2022 - 09.2022
Security Officer
Il Villagio Luxury Condominium
12.2019 - 05.2022
Security Officer
Indemnity Security & Investigations
06.2018 - 12.2019
Security Officer
GardaWorld Security
10.2017 - 08.2019
Vendor
Sasha & Lisa’s Vending
09.2016 - 10.2017
Beach Attendant
Boucher Brothers Management
12.2015 - 01.2016
Intern
Education Federal Credit Union
06.2014 - 07.2014
High School Diploma -
William H. Turner Technical Senior High
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