Van Anh Tang
Las Vegas,NV
Summary
Energetic and multilingual Flight Attendant with dynamic customer service skills. Poised, personable and dedicated to team-driven environment. Known for excellent customer relations and welcoming attitude.
Overview
11
11
years of professional experience
Work History
Flight Attendant
Southwest Airlines
07.2022 - Current
- Ensured safety and comfort of customers onboard aircraft.
- Verified aircraft and passenger compliance with policies, regulations, and safety guidance.
- Resolved passenger conflicts and medical emergencies during flights.
- Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
Client Service Representative
Bank Of America
02.2018 - 06.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Maintained and managed customer files and databases.
Assistant Store Manager
Abercrombie & Fitch Kids
11.2012 - 12.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Sales Associate
Abercrombie & Fitch
05.2012 - 11.2012
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
Bachelor of Arts - Communication Studies
Nevada State College At Henderson
Henderson, NV05.2022
Associate of Arts - General Studies
College of Southern Nevada
Las Vegas, NV06.2017
Skills
- First Aid
- Flight Safety
- Emergency Response Coordination
- Ticket Verification
- FAA Regulations
- Customer Service
- Passenger Safety Management
- Emergency Response
- Emergency Care
- Team Oversight
- Public Speaking
- Issue Resolution
Timeline
Flight Attendant
Southwest Airlines
07.2022 - Current
Client Service Representative
Bank Of America
02.2018 - 06.2022
Assistant Store Manager
Abercrombie & Fitch Kids
11.2012 - 12.2017
Sales Associate
Abercrombie & Fitch
05.2012 - 11.2012
Bachelor of Arts - Communication Studies
Nevada State College At Henderson
Associate of Arts - General Studies
College of Southern Nevada
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