Summary
Overview
Work History
Education
Skills
Timeline
Generic

VANCE EREMIEFF

Spokane

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

9
9
years of professional experience

Work History

Outdoor Summer Concert Concession Cashier

Northern Quest Resort & Casino
05.2025 - Current


  • Collaborated with team members to provide seamless service during busy periods and events.
  • Maintained a clean and organized concession area, ensuring a positive customer experience.
  • Provide constant, attentive, and friendly service to all guests; greet guests in an appropriate manner.
  • Accurately process debit/credit card transactions.

Maintenance/Airport Shuttle Driver

Hilton Garden Hotel
03.2024 - 10.2024


  • Perform repairs and maintenance on plumbing, electrical, and other systems
  • Monitors buildings and grounds to ensure a neat and clean appearance and environment
  • Provides courteous guest service by responding promptly and efficiently to inquiries, requests, and complaints
  • Clean,stock, and restock workstations and display cases.
  • Check fixtures, lighting, and signs for proper operation; maintain an adequate supply of spare parts and light bulbs

Ticket Writer/Sportsbook Ticket Writer

Spokane Tribe Resort & Casino
11.2023 - 02.2024
  • Enhanced customer experiences by providing efficient and accurate ticket writing services.
  • Took initiative to troubleshoot minor technical issues related to the ticketing system, minimizing disruptions in service delivery.
  • Tracked odds and payoffs to correctly handle wagers.
  • Checked submitted tickets with care to spot fraud and verify winnings.
  • Delivered excellent service to customers placing [Type] bets.
  • Processed accurate cash transactions and maintained error-free records.
  • Calculated winnings and losses based on betting odds and players' choices.

Barback

Northern Quest
01.2023 - 09.2023
  • Assisted bartenders by stocking beer, wine, liquor, and other bar items
  • Restocked ice and prepared garnishes for drinks
  • Cleaned the bar area including counters, glasses, and utensils throughout shift
  • Set up glassware for customers in anticipation of drink orders
  • Responded to customer requests promptly and professionally.

Seaonal UPS Driver

UPS
10.2022 - 12.2022
  • Completed rush deliveries on tight timetables to satisfy customer needs
  • Operated vehicle safely in highly congested areas with no traffic violations
  • Completed on-time deliveries by choosing best and most efficient routes
  • Delivered packages to customer doorsteps and business offices
  • Communicated customer complaints, requests, and feedback to company management for swift resolution
  • Increased customer satisfaction by resolving issues and identifying issues
  • Analyzed information and provided solutions to problems.

Driver

Walmart Spark
07.2020 - 10.2022
  • Assisted truck drivers in route to various restaurants, schools, and companies
  • Delivered food, chemicals, and paper products
  • Managed customer orders and collected payments
  • Record product, packaging, and order information on specified forms and records
  • Obtain, move, and sort products, materials, containers, and orders, using hand tools.

Barback

Northern Quest Casino
04.2018 - 05.2020
  • Assisted bartenders by stocking beer, wine, liquor, and other bar items
  • Restocked ice and prepared garnishes for drinks
  • Cleaned the bar area including counters, glasses, and utensils throughout shift
  • Set up glassware for customers in anticipation of drink orders
  • Responded to customer requests promptly and professionally.

Cook/Cleaner

Dairy Queen
12.2016 - 11.2017
  • Prepared food items in compliance with recipes and portioning control guidelines
  • Cleaned food preparation areas, cooking surfaces, and utensils
  • Took food and drink orders and received payment from customers
  • Cleaned, stocked, and restocked workstations and display cases
  • Operated large-volume cooking equipment such as grills, deep-fat fryers, or griddles.

Education

Horticulture Degree -

Hawkeye Community College
Waterloo, IA
05.2014

High School Diploma -

Cedar Falls High School
Cedar Falls, IA
05.2008

Skills

  • Agility
  • Cash Handling
  • Chemicals
  • Customer needs
  • Customer satisfaction

Timeline

Outdoor Summer Concert Concession Cashier

Northern Quest Resort & Casino
05.2025 - Current

Maintenance/Airport Shuttle Driver

Hilton Garden Hotel
03.2024 - 10.2024

Ticket Writer/Sportsbook Ticket Writer

Spokane Tribe Resort & Casino
11.2023 - 02.2024

Barback

Northern Quest
01.2023 - 09.2023

Seaonal UPS Driver

UPS
10.2022 - 12.2022

Driver

Walmart Spark
07.2020 - 10.2022

Barback

Northern Quest Casino
04.2018 - 05.2020

Cook/Cleaner

Dairy Queen
12.2016 - 11.2017

High School Diploma -

Cedar Falls High School

Horticulture Degree -

Hawkeye Community College

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