Summary
Work History
Education
Skills
Timeline
Generic
Vanda Scott

Vanda Scott

San Jose,CA

Summary

Proven leader and customer service expert, adept at fostering team unity and enhancing customer satisfaction at Dollar Tree. Leveraged team leadership and money handling skills to drive business growth and streamline operations. Achieved significant improvements in service quality, demonstrating a commitment to excellence and strategic planning.

Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.

Work History

Assistant Manager

Dollar Tree
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Guest Service Advocate

Target
  • Delivered friendly service and offered expert support in every interaction.
  • Analyzed customers' issues and complaints and initiated corrective actions.
  • Greeted each customer and solved all issues and complaints via face-to-face, through email or on phone.
  • Reduced average call duration by implementing time-saving techniques without compromising on service quality.

Sees Candy

Cashier
  • Repaired divots and ball marks and raked bunkers to increase course attraction and boost membership rates.
  • Leveraged local knowledge of the course layout to identify shortcuts or alternative routes that expedited travel between holes without compromising safety or enjoyment for players.
  • Provided personalized assistance to novice golfers by offering guidance on basic rules, etiquette, and technique fundamentals during rounds.
  • Assisted players in improving game play.

H. Mayo Marketing

Telemarketer
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.

Education

No - Psychology

San Jose City College
San Jose, CA

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making

Timeline

Assistant Manager

Dollar Tree

Guest Service Advocate

Target

Sees Candy

Cashier

H. Mayo Marketing

Telemarketer

No - Psychology

San Jose City College

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