Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Vaneeka Williams

Lakeland

Summary

Detail-oriented and adaptable professional with over 8 years of experience in fast food, customer service, warehouse operations, and delivery logistics. Proven ability to handle high-pressure environments, multitask efficiently, and provide exceptional customer service across various industries. Skilled in cash handling, problem-solving, order fulfillment, and route optimization. Adept at working both independently and as part of a team, with a strong focus on meeting deadlines and exceeding performance goals. Seeking to leverage diverse skills in a dynamic, customer-focused role.

Overview

7
7
years of professional experience

Work History

Delivery Associate

Amazon
09.2023 - 02.2025
  • Deliver packages to residential and business locations, following designated routes.
  • Ensured timely and accurate deliveries while maintaining vehicle safety standards.
  • Provided excellent customer service during deliveries and handled package issues as needed.
  • Inspected vehicles for mechanical items and safety issues and performed preventative maintenance.
  • Loaded delivery truck with company products according to the daily route plan.
  • Followed all applicable traffic laws and regulations while driving company vehicle.
  • Provided friendly customer service when interacting with clients during deliveries.
  • Ensured proper care in the handling of packages to avoid damage during transit

Customer Service Representative

Eagle Pharmacy (Call Center)
10.2022 - 02.2023
  • Handled prescription inquiries, insurance claims, and medication refills for customers.
  • Ensured customer data was accurate and protected per HIPAA standards.
  • Assisted in resolving prescription issues and coordinating with healthcare providers.

Picker

Advance Auto Parts
05.2022 - 10.2022
  • Safely and accurately selecting customer orders, hand-stacking cases of product.
  • Picked and packed customer orders efficiently, while maintaining order accuracy.
  • Collaborated with team members to meet daily quotas in a fast-paced environment.
  • Operated warehouse equipment safely and followed company safety regulations.

Customer Services Representative

The Results Companies (Call Center)
07.2020 - 05.2022
  • Assisted customers with subscription services, technical issues, and account management.
  • Demonstrated problem-solving skills to resolve technical difficulties for streaming services.
  • Exceeded call handling metrics and maintained a positive customer experience.

Customer Services Representative

GC Services (Call Center)
12.2018 - 01.2020
  • Managed inbound and outbound customer calls, addressing billing inquiries and resolving account issues.
  • Provided professional and courteous service, ensuring high customer satisfaction.
  • Maintained accurate documentation of customer interactions and outcomes.
  • Provided proactive customer outreach.

Cashier

KFC
01.2018 - 05.2019
  • Processed cash, debit, and credit transactions accurately while maintaining an organized cash register.
  • Delivered prompt and friendly customer service to a high volume of customers.
  • Ensured product knowledge to assist customers with menu questions and promotions.
  • Maintained cleanliness and adhered to food safety and health regulations.

Education

Diploma -

Auburndale High School
Auburndale, Florida
05.2018

Skills

  • Team Collaboration

  • Customer Relationship Management (CRM) Software

  • Active Listening & Problem Solving

  • Communication Skills

  • Route Planning & Optimization

  • GPS & Navigation

  • Customer Service

  • Package Handling

  • Problem Solving

  • Time Management

  • Order Picking & Packing

  • Inventory Management

  • Attention to Detail

  • Warehouse Safety Protocols

  • Cash Handling & POS Systems

  • Multitasking

  • Food Safety & Hygiene

  • Call Handling & Time Management

  • Technical Support

  • Conflict Resolution

Languages

English
Native/ Bilingual

Timeline

Delivery Associate

Amazon
09.2023 - 02.2025

Customer Service Representative

Eagle Pharmacy (Call Center)
10.2022 - 02.2023

Picker

Advance Auto Parts
05.2022 - 10.2022

Customer Services Representative

The Results Companies (Call Center)
07.2020 - 05.2022

Customer Services Representative

GC Services (Call Center)
12.2018 - 01.2020

Cashier

KFC
01.2018 - 05.2019

Diploma -

Auburndale High School

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Vaneeka Williams