Vanerich Polanco
Bronx
Summary
Highly motivated professional with a proven track record of exceeding expectations. Strong communication and interpersonal skills, adept at collaborating with cross-functional teams. Known for adaptability, resilience, and thriving in fast-paced environments. Committed to delivering exceptional quality work and contributing to organizational success. Solid understanding of customer service and organization, coupled with a passion for continuous learning.
Overview
9
9
years of professional experience
Work History
Head Bartender/Manager
Broadway Station
01.2020 - Current
- Lead and inspire a team of bartenders to deliver exceptional service and uphold the company's standards of excellence
- Develop creative and innovative cocktail recipes that reflect current trends and complement the menu offerings
- Train and mentor staff on proper techniques, recipes, and customer service protocols
- Oversee inventory management, including ordering supplies, monitoring stock levels, and minimizing waste
- Ensure compliance with all health, safety, and sanitation regulations
- Develop promotions, events, and beverage specials to enhance the guest experience
- Handle customer inquiries, feedback, and complaints in a professional and timely manner
- Continuously seek opportunities to improve operations and enhance the overall bar experience.
Manager
Modell's Sporting Goods
01.2017 - 01.2018
- Oversee daily store operations, including opening and closing procedures
- Ensure compliance with company policies and procedures
- Manage inventory levels and order merchandise as necessary
- Monitor and manage store expenses to meet budgetary goals
- Address and resolve any operational issues or challenges.
Sales Associate
American Apparel
07.2015 - 08.2016
- Assist customers in finding the right products based on their requirements
- Handle customer inquiries, complaints, and returns in a professional manner
- Achieve and exceed sales targets set by the store management
- Maintain a thorough knowledge of products, services, and promotions
- Upsell and cross-sell products to increase average transaction value
- Participate in product training sessions and stay updated on new arrivals and trends.
Education
John Jay College of Criminal Justice
New York, NY04.2024
Skills
- Leadership
- Communication
- Active listening
- Teamwork
- Problem solving
- Adaptability
- Customer service
- Creativity
References
- Eric Straker, 347-330-9955
- Sean Straw, 917-902-0490
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Head Bartender/Manager
Broadway Station
01.2020 - Current
Manager
Modell's Sporting Goods
01.2017 - 01.2018
Sales Associate
American Apparel
07.2015 - 08.2016
John Jay College of Criminal Justice
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