Vanesa Aguilar
El Paso
Summary
Passionate counselor committed to helping our patients guide them through their surgery. Honest and disciplined professional with comprehensive experience in residential and outpatient care. Able to multitask and manage to finish my duties in a timely manner.
I love being able to assist patients with the paperwork that we go over, and make them feel comfortable, sign, and be calm, and have a great surgery outcome.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Premium Surgery Counselor
Southwest eye Institute
El Paso
03.2014 - Current
- Reviewed daily reports on pending cases, cancellations, and no shows in order to make adjustments as needed.
- Conducted follow up calls with patients after their procedure was completed.
- Provided patient education and answered questions regarding the surgery process.
- Assisted in preparing them by meeting with patients prior to the surgery, going over advanced technology, discussing payments if there are any, and also signing consents for the surgery.
- Rescheduled all cataract surgeries, lasers, pterygiums, and any other procedures needed.
- Created and managed surgical schedules for multiple surgeons to see how many cases each doctor would have.
- Processed payments from patients for surgical services over the phone, or patients will stop at the office to pay.
- Run a report for each day that the surgeon will have surgery to make sure we have consents, payments, charts, orders, and chart prep.
- Answered telephones and messages that patients will leave throughout the day.
- Booked surgeries according to physician volume and maintained prompt turnaround times.
- Great customer service for all patients and staff.
- I see the patient for scheduling their cataract surgery for both eyes and their post-operative appointments.
- On the A-Scan appointment, I consult patients to go over advanced technology, payments, and sign consents for surgery.
- Also, task duties manage the ability to multitask.
Cashier
The Lunch Box Mexican Restaurant
El Paso
04.2009 - 11.2013
- Followed company security procedures for handling large sums of money.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Resolved customer complaints professionally in accordance with company policy.
- Issued receipts, refunds, credits or change due to customers.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Assisted customers over the phone by placing their orders to be picked up.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Performed other duties as assigned by management.
- Greeted customers and answered any questions they had about the menu and the comida corrida, which will be the daily special.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Accepted cash and credit card payments, issued receipts and provided change.
- Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Collected payments and provided accurate change.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Counted and balanced cashier drawers.
Drive-Thru Cashier
Whataburger
El Paso
08.2006 - 10.2008
- Kept work area organized during shifts by properly storing utensils, cleaning tools, ingredients.
- Followed all safety protocols while operating restaurant equipment like fryers or grills.
- Maintained cleanliness of work area throughout shift.
- Cross-checked orders against invoices to ensure accuracy of delivery shipments received from vendors.
- Provide the best customer service to our customers.
- Replenished supplies such as napkins, straws, condiments, trays throughout shift.
- Greeted customers, took orders, and provided product information.
- Processed payments using cash register, debit and credit card terminals, and other point of sale equipment.
- Assisted with the maintenance of store cleanliness including sweeping floors and wiping down counters.
- Utilized computer system to track sales data for daily reports.
- Verified that orders were accurate and complete before delivering them to customers.
- Operated drive-thru window efficiently to ensure fast order processing times.
- Provided friendly customer service by addressing customer inquiries and resolving complaints in a timely manner.
- Managed multiple tasks simultaneously while maintaining a high level of efficiency and accuracy.
- Received payment from customers and made change as needed.
- Informed customers of regular deals or monthly specials to upsell orders.
- Greeted patrons, speaking clearly to take orders and give details about food items.
Education
High School Diploma -
Bel Air High School
El Paso, TX05-2006
Skills
- Surgical scheduling
- Payment processing
- Effective communication
- Counseling
- Bilingual in Spanish and English
- Empathy development
- Behavior by respecting my peers and my team
- Multitask
- Manage time appropriately
- Great custom service to our patients and team
Affiliations
- I go to church Wednesday and Sunday for service
- I love spending time with my family and husband.
- Love to watch movies
- spend time praying and reading the bible
Accomplishments
- achivments from school
- awards from my work
- I would like to accomplish many more goals in life.
Languages
Spanish
Professional
English
Professional
French
Elementary
Certification
- N/A
- All the work that I know is because I been able to learn and take responsibility to be better and grow.
Timeline
Premium Surgery Counselor
Southwest eye Institute
03.2014 - Current
Cashier
The Lunch Box Mexican Restaurant
04.2009 - 11.2013
Drive-Thru Cashier
Whataburger
08.2006 - 10.2008
High School Diploma -
Bel Air High School