Jazmin Esbri
Mesa,AZ
Summary
Professional healthcare coordinator with strong focus on surgical planning and patient care. Well-versed in managing preoperative and postoperative processes, ensuring seamless communication among medical teams. Known for reliability and adaptability in fast-paced environments, always prioritizing team collaboration and efficiency. Skilled in patient scheduling, inventory management, and maintaining compliance with healthcare regulations.
Overview
8
8
years of professional experience
Work History
Premium Surgery Counselor
Southwestern Eye Center – American Vision Partners
03.2022 - Current
- Build relationships with patients, educate them regarding lenses and technology options, overcome objections and recommend surgical packages based on patient’s desired outcome and physician recommendation
- Maintain an advanced technology conversion rate as per the company goals set forth during any said time frame
- Act as an effective liaison between the patient, surgeon, referring physician and the surgical facility in all aspects of pre-operative preparations
- Demonstrates thorough knowledge of company’s services and procedures and communicates to patients in a way designed to earn patient’s trust
- Aid patients in obtaining financing if needed
- Prepares surgical charts, labels documents with appropriate surgical paperwork per ASC Coordinator specifications
- Collect all pertinent information for upcoming surgery, such as bookings, lens orders, insurance, H&Ps, medical clearances and signed consents and transfer to surgical facility
- Answer all phone inquiries from patients, their families or referring physicians concerning surgery
- Perform other tasks as assigned
- Order cornea tissue for all cornea transplants in a timely manner
- Assist refractive surgeon in LASIK and oversee that everything runs smoothly before, during and after surgery
- Schedules for all specialties in ophthalmology: cataract, cornea, glaucoma, oculoplastics, refractive and retina
Surgery Coordinator
Arizona Eye Specialists
03.2020 - 03.2022
- Responsible for assisting the patient with all aspects of preoperative preparations in order to promote patient confidence in their medical care and make the surgical experience as smooth as possible
- Act as a liaison between the Doctor, office, surgical facility, patient and primary care physician
- Schedule all patient surgeries and pre-op and post-op appointments including scheduling same day emergency surgeries as needed
- Verify eligibility of insurance and benefits with patient’s insurance company and obtain prior authorization if needed for all surgical procedures
- Discuss payments and deductibles
- Notify the patient of all scheduled appointments
- Prepare surgery folders and post-op kits
- Send H&P forms, labs, EKG and radiology needs to PCP
- Collect pertinent information for upcoming surgery such as bookings, lens orders, insurance and H&P's, signed consent forms and transfer to surgical facility
- Answer all phone inquiries for patients, their families or PCP concerning surgery
- Assist with billing functions associated with surgical charges including premium charges, posting surgery charges, collecting surgery payments, calculate out of pocket expenses, answering questions regarding billing, provide follow-up and follow-through with health insurance concerns
- Call in pre-op eyedrops and ointments
- Triage, assist patient by answering questions and/or making recommendations to ensure appropriate health care
- General office duties as needed
NDB/Provider Data Specialist
CorVel Corporation
05.2016 - 02.2020
- Received alerts from PPO staff for various tasks in SharePoint program, send alerts back once tasks are complete
- Look up and verify address changes
- Verify termination information, updating contract information and verifying termination/effective dates
- Assist with PRM's in my assigned state which varies each month
- Update National Data Base to ensure all information is accurate and up to date, override old or incorrect information
- Use CareMC program to keep/update contract and provider information
- Assist management with special projects upon request
- Update spreadsheets and verify information is correct in the system
Education
Diploma -
Costa Mesa High School
Costa Mesa, CA06.2009
Skills
- Typing 60 wpm
- Proofreading
- Analytical Skills
- Efficient in Windows
- Medicare/Medi-Cal
- Excellent Customer Service
- Interpersonal Skills
- MS Word/ MS Excel/ PowerPoint
- Surgery Coordinator
- Multitasking
- Ophthalmology Experience
- Medical Terminology
- Counseling
References
Available upon request
Timeline
Premium Surgery Counselor
Southwestern Eye Center – American Vision Partners
03.2022 - Current
Surgery Coordinator
Arizona Eye Specialists
03.2020 - 03.2022
NDB/Provider Data Specialist
CorVel Corporation
05.2016 - 02.2020
Diploma -
Costa Mesa High School
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