Vanesa Elizondo
Chicago,IL
Summary
Detail-oriented and customer-focused professional. Known for strong communication skills, attention to detail, and a proactive approach to solving problems and improving processes.
Overview
7
7
years of professional experience
Work History
Claims Call Center Training Assistant
First Chicago Insurance Company
Bedford Park, IL
2024.08 - Current
- Onboard and train new hires in the auto claims process and various systems.
- Develop step-by-step training materials.
- Assist with day-to-day operations, such as taking calls and examining faxes.
- Review new hire files, and provide feedback and corrections.
- Monitor live calls to evaluate trainee performance and provide feedback.
Claims Call Center Specialist
First Chicago Insurance Company
Bedford Park, IL
2022.11 - 2024.07
- Serve as the first point of contact for policyholders, claimants, and service providers regarding claims.
- Gather details related to auto insurance claims and enter accurate data into the system.
- Explain the claims process and assist callers with documentation and next steps.
- Route calls to the appropriate claims adjusters or departments.
- Maintain a positive and empathetic attitude when handling high-volume or stressful calls.
- Follow up on claims status and ensure timely communication with all involved parties.
- Collaborate with other departments as needed to resolve claim-related issues.
- Assist with maintaining emails, reviewing faxes, uploading them to the correct claims file, and relaying the information to the necessary adjusters.
Front End Associate
Weber's Bakery
Chicago, IL
2021.08 - 2023.11
- Assist customers with selecting a variety of baked goods.
- Manage money within the cash register, and distribute the correct change amount.
- Operate the bread slicer in a safe manner.
- Maintain a clean work environment by cleaning countertops, cooking spaces, fridges, etc.
Cashier
Jewels Osco
Chicago, IL
2018.06 - 2019.08
- Managed money while at the register, interacted with customers to provide a friendly experience at the checkout lane.
- Bag groceries and assist with cart retrieval.
- Assisted in restocking the shelves with overstock, and keeping the merchandise organized at the registers.
- Assisted customers in finding desired products throughout the store.
Education
Bachelor of Arts - American Sign Language-English Interpretation
Columbia College, Chicago
Chicago, IL2025-12
Bachelor of Arts - Political Science
DePaul University
Chicago, IL2023-06
Skills
- Team collaboration
- Critical thinking
- Effective communication
- Conflict resolution
- Active listening
- Multitasking
- Written communication
Timeline
Claims Call Center Training Assistant
First Chicago Insurance Company
2024.08 - Current
Claims Call Center Specialist
First Chicago Insurance Company
2022.11 - 2024.07
Front End Associate
Weber's Bakery
2021.08 - 2023.11
Cashier
Jewels Osco
2018.06 - 2019.08
Bachelor of Arts - American Sign Language-English Interpretation
Columbia College, Chicago
Bachelor of Arts - Political Science
DePaul University