Vanesa Martinez
Baytown ,TX
Summary
Dynamic customer service professional with a proven track record at Fredloyainsurance, excelling in client relations and payment processing. Adept at active listening and critical thinking, I consistently enhance customer engagement and streamline sales processes, ensuring a seamless experience. Committed to compliance and collaboration, I thrive in fast-paced environments.
Overview
8
8
years of professional experience
Work History
CSR, Sales
Fredloyainsurance
06.2023 - 03.2026
- Assisted customers with inquiries, providing accurate information about insurance products and services
- Processed sales transactions efficiently, ensuring a seamless customer experience
- Maintained updated knowledge of industry regulations and company policies to support compliance
- Collaborated with team members to streamline sales processes and improve customer engagement
Labor
Turner Construction
Freeport
08.2021 - 2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Cashier
Chick Fill A
Houston, TX
03.2018 - 2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of the front counter and dining area.
- Collaborated with team members to ensure smooth operation during peak hours.
Education
High School Diploma -
Houston Can Academy
Houston, TX05.2017
Skills
Customer service
Active listening
Critical thinking
Data entry
Payment processing
Client relations
Follow-up skills
Paperwork processing
Documentation
Languages
Spanish
Professional Working
Timeline
CSR, Sales
Fredloyainsurance
06.2023 - 03.2026
Labor
Turner Construction
08.2021 - 2023
Cashier
Chick Fill A
03.2018 - 2020
High School Diploma -
Houston Can Academy