Vanesia Soto
York,PA
Summary
Sociable server offering several years of experience delivering friendly, prompt service to customers. Skillful in making personalized menu recommendations and managing closing duties. In-depth knowledge of pos system operations and food safety and sanitation regulations. You will never regret having me on your team.
Overview
3
3
years of professional experience
Work History
Server
White Rose Bar & Grill
York
07.2024 - Current
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
- Explained menu items, describing ingredients and cooking methods upon request.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Greeted guests and provided menus.
- Filled condiments and napkin containers during slack periods.
- Implemented feedback from customers to improve service quality and menu offerings.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Starbucks Barista
Starbucks
York , PA
01.2022 - 01.2024
- Created complex, hand-crafted beverages based upon customer preferences.
- Recommended pastries and sandwiches to pair with customers' beverages.
- Customized drink orders based on customer requests, demonstrating flexibility and attention to detail.
- Engaged with customers on social media platforms, responding to inquiries and promoting special offers.
- Cleaned and sanitized service or seating areas, complying to health protocols and food safety standards.
- Utilized upselling techniques to promote bakery items and specialty drinks, increasing average order value.
- Demonstrated techniques on using multiple beverage machines with new team members.
- Managed cash register and processed transactions with accuracy and integrity.
- Implemented promotional activities, including in-store events, to increase customer engagement and sales.
Bottle Girl
Euphoria nightclub
Baltimore, Maryland
10.2022 - 12.2023
- Performed cash handling duties such as accepting payments from patrons, counting change, and balancing receipts at the end of each shift.
- Greeted customers and checked IDs for age verification.
- Followed safety protocols while handling hazardous materials such as cleaning products or sharp objects.
- Set up tables in between patrons to reduce wait times.
- Stocked bar area with alcohol, juices, syrups, and other necessary supplies for making drinks.
Server
Olive Garden
York, PA
05.2022 - 12.2023
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Took orders from customers accurately and in a timely manner.
- Prepared checks, itemizing total meal costs and taxes.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Operated POS terminals to input orders, split bills and calculate totals.
- Explained menu items, describing ingredients and cooking methods upon request.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Education
High School Diploma -
William Penn Senior High School
York, PA 06-2023
Skills
- Hostess support
- Order delivery practices
- Food inspection
- Daily specials memorization
- Tableside etiquette
- Team collaboration
- Food safety practices
- Specials promotion
- Positive guest interactions
- Suggestive selling
- Customer service
- POS operation
- Cash handling
- Liquor, wine, and food service
- Upselling techniques
- Hospitality service expertise
- Strong work ethic
Timeline
Server
White Rose Bar & Grill
07.2024 - Current
Bottle Girl
Euphoria nightclub
10.2022 - 12.2023
Server
Olive Garden
05.2022 - 12.2023
Starbucks Barista
Starbucks
01.2022 - 01.2024
High School Diploma -
William Penn Senior High School