Vanessa Acevedo Martinez

• Fostered teamwork and open communication among kitchen staff to support efficient daily operations.
• Oversaw daily kitchen operations, including food preparation, cooking methods, portion control, and plate presentation.
• Delegated tasks to staff, established priorities, and coordinated daily workloads.
• Trained employees in food preparation, cash handling, cleaning procedures, and kitchen operations.
• Ordered ingredients and supplies and maintained adequate inventory levels.
• Conducted weekly inventories of food and supplies stored in refrigerators and freezers.
• Prepared a variety of foods according to recipes, specifications, and quality standards.
• Maintained a clean and organized kitchen by washing dishes, sanitizing surfaces, and removing waste.
• Monitored food and cold-storage temperatures to ensure proper food safety practices.
• Prepared ingredients for cooking, including portioning, chopping, and proper food storage.

• Organized customer orders according to scheduled delivery times.
• Improved order processing and delivery efficiency through an organized and systematic workflow.
• Used handheld scanners to accurately enter and update package data.
• Generated and applied accurate shipping labels to boxes, crates, and containers.
• Maintained accurate records of completed orders, including pick lists and packing slips.

• Applied computer skills and database systems to analyze customer information and resolve accounting and technical issues.
• Resolved challenging customer concerns through active listening and effective problem-solving, contributing to a positive customer experience.
• Engaged actively with callers, confirming or clarifying information and diffusing anger.
• Processed customer deposits and payments and assisted with billing arrangements.
• Engaged with customers to confirm and clarify information while effectively de-escalating difficult or frustrated interactions.

Relevant course: Ecology, Applied statistics, Organic chemistry, Biochemistry