Vanessa Adame
Laredo,TX
Summary
Efficient office assistant with several years of experience answering high-volume calls and in-person inquiries. Diligent, respectful attitude to dealing with clients and colleagues. Flexible and hardworking approach to streamlining internal processes.
Overview
17
17
years of professional experience
Work History
Office Asistant
City Of Laredo
Laredo, TX
07.2024 - Current
- Greeted visitors, determined their needs, and proceeded to facilitate the birth or death certificate record being requested.
- Answered incoming calls in a professional manner to answer customers' inquiries on obtaining a birth or death certificate record.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained an organized filing system of paper documents and electronic files.
- Maintained confidentiality of sensitive information and documents.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Managed daily office operations and maintained a clean and efficient workspace.
Library Aide
United Independent School District
Laredo, TX
09.2022 - 07.2024
- Answered students' inquiries regarding library policies, services, and resources to complete assignments or projects.
- Helped patrons locate books, magazines, videos, audio recordings, databases. based on their interests or needs.
- Created displays promoting various collections within the library for special events or holidays.
- Assisted the librarian by creating students' IDs. cards, sorted, and distributed the I.D. cards.
- Conducted regular shelf-reading sessions to ensure that all material was properly shelved.
- Assisted patrons with locating materials in the library's catalog system.
- Provided technical support to patrons utilizing the library's computers and printers.
- Organized books, periodicals, and other materials on shelves according to established procedures.
- Assisted with setting up audiovisual equipment for programs held at the library branch.
- Handled daily tasks, facility maintenance and security to support staff members.
Teacher Aide
United Independent School District
Laredo, Texas
12.2020 - 09.2022
- Assisted the classroom teacher with the students, as needed. Supervised students in the absence of the teacher to stay on task and worked one-on-one with students who needed the extra help to understand a lesson.
- Monitored student behavior in classrooms, hallways, cafeteria, playgrounds.
- Managed student behavior in classroom by establishing and enforcing rules and procedures.
- Assisted school personnel, such as the testing coordinator, by preparing testing material, organizing, and delivering the testing supplies to the teachers.
Customer Service Representative
City Of Laredo
Laredo, TX
04.2007 - 10.2014
- Assisted customers by creating a water utility account.
- Provided accurate information about products and services to customers.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered inbound customer inquiries via phone and email.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
Education
High School Diploma -
J. W. Nixon High School
Laredo, TX08-1998
Skills
- Call handling
- Clerical Support
- Mail handling
- File Maintenance
- Customer Service
- Data Entry
Languages
English
Professional
Spanish
Professional
Timeline
Office Asistant
City Of Laredo
07.2024 - Current
Library Aide
United Independent School District
09.2022 - 07.2024
Teacher Aide
United Independent School District
12.2020 - 09.2022
Customer Service Representative
City Of Laredo
04.2007 - 10.2014
High School Diploma -
J. W. Nixon High School
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