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Vanessa Aisel-Brown
Westerville,OH
Summary
Dynamic Case Manager with a proven track record at Sedgwick Claims Management, excelling in case documentation and relationship building. Recognized for enhancing employee satisfaction through effective communication and problem-solving. Skilled in navigating complex regulations while maintaining compliance, ensuring a supportive environment for clients and colleagues alike.
Results-driven HR professional equipped for managing leave of absence programs. Proven ability to navigate complex leave regulations and facilitate smooth processes for employees. Valued team collaborator, adaptable to changing needs, and consistently focused on achieving optimal outcomes.
Overview
9
9
years of professional experience
Work History
Case Manager
Sedgwick Claims Management
07.2018 - 03.2025
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Managed a caseload of 300-400 claims, outgoing calls, faxes and emails to team members and clients.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Improved communication between employees and management during leaves of absence, fostering a supportive work environment.
- Coordinated closely with benefits providers during extended leaves to maintain accurate coverage status for employees on leave.
- Ensured timely and accurate completion of all required documentation for leaves of absence, minimizing potential legal exposure for the organization.
- Managed complex medical leaves, ensuring proper documentation and compliance with company policies and relevant laws.
- Enhanced employee satisfaction by effectively managing leave of absence requests and providing timely responses.
- Maintained up-to-date knowledge on federal and state laws governing employee leaves, ensuring companywide compliance at all times.
- Served as a point of contact for employees seeking information about their leave options, providing knowledgeable assistance in navigating complex situations.
- Provided compassionate support to employees experiencing personal or family medical issues, easing the stress of navigating leave processes.
- Evaluated medical documentation to determine eligibility for various types of leaves, maintaining strict confidentiality standards.
- Served as a role model for professionalism, integrity, and dedication within the mentorship program environment.
- Enhanced mentee performance by providing personalized guidance and support.
- Maintained detailed records of client interactions, enabling better tracking of account history and facilitating continuity among team members handling the same accounts.
- Acted as an advocate for both the company''s interests as well as those of clients, ensuring that all parties'' needs were met in a mutually beneficial manner.
Assistant Store Manager
Payless Shoe Source
01.2016 - 06.2018
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Made daily deposits
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Enhanced inventory accuracy by conducting regular cycle counts and reconciling discrepancies.
- Performed data entry and completed proper paperwork.
Education
High School Diploma -
Big Walnut High School
Sunbury, OH05-2001
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Relationship building
- Decision-making
- Email and telephone etiquette
- Positive attitude
- MS office
- Case management tracking
- Clear communication
Work Preference
Work Type
Full TimeWork Location
RemoteSoftware
Microsoft Excel
Outlook emails and faxing
Avaya/Genesys Phone systems
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Case Manager
Sedgwick Claims Management
07.2018 - 03.2025
Assistant Store Manager
Payless Shoe Source
01.2016 - 06.2018
High School Diploma -
Big Walnut High School
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