Vanessa Alcaraz
Salt Lake City,UT
Summary
Dynamic Certified Pharmacy Technician with a proven track record at Fresh Market, excelling in medication dispensing and customer service. Demonstrated exceptional attention to detail and problem-solving skills, enhancing patient satisfaction and operational efficiency. Committed to maintaining compliance with HIPAA regulations while managing insurance billing and inventory effectively.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Certified Pharmacy Technician
Fresh Market
01.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Utilized pharmacy management software to process prescriptions efficiently.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Resolved third-party billing, computer system and customer service issues.
- Entered and processed patients' prescriptions into internal system.
Produce Clerk
Fresh Market
03.2018 - 12.2023
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Medical Device Assembler
Spectrum Plastics
02.2020 - 12.2021
- Ensured timely completion of projects, prioritizing tasks efficiently based on production schedules and customer demands.
- Consistently met or exceeded performance targets, showcasing strong dedication to achieving exceptional results within a demanding work environment.
- Enhanced quality control by thoroughly inspecting and testing assembled products for compliance with industry standards.
- Applied blank labels to devices, packaged and sealed items before sending for quality review.
- Followed detailed assembly instructions, processes, and procedures.
- Visually inspected devices for defects and placed defective items into reject bin.
Ice Cream Server
Baskin Robins
04.2017 - 03.2018
- Assisted customers in selecting ice cream flavors and toppings based on preferences.
- Operated ice cream machines and maintained cleanliness to ensure top product quality.
- Processed cash and credit transactions accurately, maintaining cash drawer integrity.
- Collaborated with team members to ensure efficient service during peak hours.
- Adhered to health and safety regulations while preparing and serving products.
- Demonstrated flexibility in roles, adapting to various tasks as needed during shifts.
Education
High School Diploma -
East High School
Salt Lake City, UTSkills
- Data entry
- Attention to detail
- Problem-solving skills
- Customer service
- Medication dispensing
- Insurance billing
Accomplishments
- Processed and filled over 30prescriptions per day.
Certification
- CPhT - Certified Pharmacy Technician
Languages
Spanish
Native or Bilingual
Timeline
Certified Pharmacy Technician
Fresh Market
01.2023 - Current
Medical Device Assembler
Spectrum Plastics
02.2020 - 12.2021
Produce Clerk
Fresh Market
03.2018 - 12.2023
Ice Cream Server
Baskin Robins
04.2017 - 03.2018
High School Diploma -
East High School