Vanessa Amaya
Houston,TX
Summary
Fitness operations leader with 10+ years of progressive management experience driving profitability, KPI performance, and high-impact team development within competitive, multi-unit environments.
Overview
11
11
years of professional experience
Work History
Human Resources Business Partner
Fitness Connection
Houston, TX
04.2025 - 11.2025
- Conducted compliance audits to ensure adherence to labor laws and company policies, mitigating potential risks.
- Coached managers on effective employee relations strategies to address workplace conflicts proactively.
- Identified HR training needs and conducted training for employees and leadership while recommending approaches to effect continual improvements in business objectives, productivity, and within company to reach business goals.
Regional People Leader
Fitness Connection
Houston, TX
12.2023 - 04.2025
- Contributed to talent acquisition efforts by participating in interviews, evaluating candidates based on potential fit within the organization.
- Oversaw employee retention strategies aimed at reducing turnover rates while maintaining a motivated workforce.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Strengthened leadership bench through succession planning and high-impact team development.
Club Manager
Fitness Connection
Houston, TX
06.2022 - 12.2023
- Owned full financial performance including revenue growth, expense control, payroll management, and KPI execution.
- Built and led a competitive, sales-driven team focused on daily production, retention, and member satisfaction.
- Monitored and scoreboarded staff performance to consistently meet or exceed membership and revenue targets.
- Maintained operational excellence, ensuring facility standards, equipment uptime, and brand compliance.
Assistant Club Manager
Fitness Connection
Houston, TX
05.2020 - 06.2022
- Supervised staff development, scheduling, and training execution.
- Drove daily sales execution and coached team members to exceed performance goals.
- Reinforced a culture of accountability through structured performance check-ins and goal tracking.
Operations Manager
Fitness Connection
Houston, TX
11.2018 - 05.2020
- Coordinated cross-departmental projects, fostering collaboration and achieving operational goals.
- Optimized operational systems to improve efficiency, service delivery, and member retention.
- Maintained facility standards to deliver a best-in-class member experience.
- Controlled payroll, staffing levels, and operational compliance to ensure financial discipline.
Front Desk Associate
Fitness Connection
Houston, TX
11.2016 - 11.2018
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Delivered high-energy member engagement to drive retention and brand loyalty.
Fitness Consultant
Fitness Connection
Houston, TX
12.2014 - 11.2016
- Generated new membership sales through consultative selling techniques and exceeded monthly targets.
- Utilized CRM tools to track customer interactions and sales, enhancing effectiveness of follow-up communications.
- Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
Education
High School Diploma -
Sam Rayburn High School
Pasadena2014
Skills
- Team Leadership & Staff Development
- Operations Management & P&L; Oversight
- KPI & Performance Metrics
- Sales Strategy & Revenue Growth
- Talent Acquisition & Workforce Planning
- Employee Relations & HR Compliance
- Coaching & Organizational Development
- Customer Experience Management
- Conflict Resolution
Languages
Spanish
English
Timeline
Human Resources Business Partner
Fitness Connection
04.2025 - 11.2025
Regional People Leader
Fitness Connection
12.2023 - 04.2025
Club Manager
Fitness Connection
06.2022 - 12.2023
Assistant Club Manager
Fitness Connection
05.2020 - 06.2022
Operations Manager
Fitness Connection
11.2018 - 05.2020
Front Desk Associate
Fitness Connection
11.2016 - 11.2018
Fitness Consultant
Fitness Connection
12.2014 - 11.2016
High School Diploma -
Sam Rayburn High School