Vanessa Argueta

• Delivered professional customer service in a fast-paced environment while managing multiple customers and competing priorities.

• Processed cash and credit card transactions accurately.

• Communicated effectively with customers and coworkers to resolve questions and service concerns.

• Maintained accuracy and efficiency during high-volume periods.

• Collaborated with team members to provide timely and positive customer experience.

• Verified patient insurance coverage, eligibility and benefits to support accurate treatment planning and billing.
• Scheduled and coordinated patient appointments while helping maintain an efficient office workflow.
• Communicated with patient regarding appointments, treatment plans, insurance questions, and follow up if needed.
• Supported insurance claims processing by reviewing documentation for accuracy and completeness.
• Entered and maintained patient information accurately while protecting confidential records.
• Responded to patient inquiries professionally and efficiently, providing clear information and resolving routine concerns.
• Processed payment and supported billing related administrative task.
• Worked effectively in fast paced environment while managing multiple priorities and deadlines.
• Collaborated with office staff to coordinate patient care, scheduling, insurance, and administrative needs.

• Coordinated patient appointments, treatment scheduling, follow up communication.
• Managed patient records while maintaining accuracy, confidentiality, and HIPAA compliance.
• Assisted patients with treatment plans, questions, concerns, and financial / payment related matters.
• Supported patient billing and payment processing while maintaining accurate account information.
• Trained new staff on office procedures, protocols, and patient service expectations.
• Helped coordinate daily office operations and supported team communication.
• Adapted quickly to new dental software and technology to improve workflow efficiency.
• Managed patient referrals and coordinated communication with outside healthcare providers when needed.
• Provided professional customer service while addressing patient concerns and helping resolve issues.

• Enhanced patient satisfaction by effectively managing treatment plans and addressing concerns.
• Prepared examination rooms and sterilized instruments to maintain safety standards.
• Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
• Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.