Giulianna Rojas

• Managed front‑desk operations including phones, attendance, sign‑in/out, and visitor support

• Provided customer‑facing service to families and adolescents

• Coordinated schedules and program flow to support daily operations

• Completed documentation including incident reports and wellness check‑ins

• Used conflict‑resolution strategies to maintain a safe environment

• Collaborated with multidisciplinary teams to ensure smooth program operations

• Assisted with behavioral management and safety monitoring

• Supported client needs in a high‑volume environment

• Managed phone calls, emails, and patient records

• Served as a communication link between clients and clinical staff

• Verified insurance and eligibility

• Processed financial transactions and managed cash register operations to ensure accurate handling of funds

• Managed inventory and supply orders

• Supported accounts payable and receivable

• Delivered high‑volume customer service

• Created social media posts and promoted products to increase engagement