Vanessa Arreola-Ochoa
Albuquerque,NM
Summary
Driven Account Expert with a proven track record at T-Mobile, adept in customer relationship management and cash flow management. Excelled in developing strategic merchant relationships and enhancing team collaboration. Demonstrated exceptional problem-solving abilities and financial documentation skills, contributing to significant account retention and revenue growth.
Overview
4
4
years of professional experience
Work History
Account Expert
T-Mobile
02.2023 - Current
- Proved track record of managing, selling and developing relationships with strategic merchants.
- Sharpened skills by obtaining required continuing education credits and attending training to keep updated on legislative and industry changes.
- Assisted company administrators with accessing and viewing available reports.
- Deployed meticulous organization skills by assisting in coordination of client deliverables.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Entered client details and notes into system for interdepartmental access and review.
Front End Cashier
Costco
06.2021 - 02.2023
- Helped customers complete purchases, locate items, and join reward programs.
- Processed credit card, EBT, and gift certificate payments with electronic computer system.
- Approached every question or concern with calm and level-headed approach.
- Operated register system to process new purchases, item returns, and merchandise exchanges.
- Maintained organized and orderly front end and removed carts, baskets, and debris.
- Mentored new team members on sales software system operation.
- Worked with floor team and managers to meet wide range of customer needs.
- Processed refunds and exchanges in accordance with company policy.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Performed cash, card and check transactions to complete customer purchases.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Handled cash with high accuracy and took care to check bills for fraud.
Education
High School Diploma -
Volcano Vista High School
Albuquerque, NMSkills
- Accounts receivable management
- Customer Relationship Management
- Account Monitoring
- Time management abilities
- Excellent Communication
- Teamwork and Collaboration
- Problem-solving abilities
- Reliability
- Problem-Solving
- Time Management
- Multitasking Abilities
- Clear Communication
- Active Listening
- Goal Setting
- Self Motivation
- Adaptability
- Problem-solving aptitude
- Professionalism
Timeline
Account Expert
T-Mobile
02.2023 - Current
Front End Cashier
Costco
06.2021 - 02.2023
High School Diploma -
Volcano Vista High School