Vanessa Baker
Burkburnett,TX
Overview
3
3
years of professional experience
Work History
Casino Banker
Comanche Red River Hotel Casino
Devol, OK
10.2024 - 12.2025
- Processed cash transactions accurately, ensuring compliance with casino regulations.
- Monitored gaming tables for irregularities, maintaining a secure environment for patrons.
- Assisted in resolving customer inquiries and disputes, enhancing overall guest satisfaction.
- Trained new staff on operational procedures and customer service best practices.
- Implemented improved cash handling procedures, reducing discrepancies during audits.
- Collaborated with team members to streamline banking operations and improve efficiency.
- Maintained and monitored funds on assigned shift.
- Reduced discrepancies by diligently reconciling daily transaction reports with the cage cashier.
- Contributed to the casino's reputation for integrity by ensuring compliance with all state gaming regulations and company policies.
- Maximized bankroll security by strictly adhering to internal controls and regulatory requirements.
- Expedited transactions while mitigating risk by properly verifying guest identification and conducting thorough background checks when necessary.
- Ensured smooth daily operations by effectively managing large amounts of cash and maintaining accurate records.
- Supported overall financial stability of the casino by accurately preparing end-of-shift reports, balancing currency inventories, and submitting required documentation to accounting departments on time.
- Collaborated with team members to create an enjoyable working atmosphere that fostered positive morale amongst entire staff.
- Supplied currency, coin and gaming checks to other departments.
- Complied with casino policies and protocols to maintain transaction accuracy, efficiency and security.
- Reported and filed paperwork for casino transactions, noted and investigated discrepancies and reported on notable incidents.
- Counted cash and casino chips to accurately reconcile transaction reports.
- Audited money drawers and hand or machine-counted large cash values.
Bank Teller
Union Square Credit Union
Wichita Falls, TX
03.2024 - 06.2024
- Executed routine audits of cash registers, contributing to compliance and risk management efforts.
- Supported branch operations by managing scheduling and workflow for peak periods effectively.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Reconciled cash drawer and resolved discrepancies.
- Supported branch management in achieving operational excellence through adherence to regulatory guidelines and internal procedures.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Monitored and verified suspicious activity on customer accounts.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Collaborated with team members to ensure smooth operations and high-quality service.
- Identified discrepancies in transactions, resolving issues promptly to maintain operational integrity.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
Bank Teller
Prosperity Bank
Burkburnett, TX
03.2023 - 01.2024
- Processed customer transactions efficiently using cash handling and point-of-sale systems.
- Assisted customers with account inquiries, ensuring accurate information delivery and prompt service.
- Maintained cash drawer accuracy through diligent tracking of daily financial activities.
- Collaborated with team members to enhance customer satisfaction and streamline service processes.
- Identified discrepancies in transactions, resolving issues promptly to maintain operational integrity.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Provided customer records, account statements and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Placed orders for customer checks and verified starting numbers.
- Participated in ongoing professional development programs offered by the bank, staying up-to-date with industry trends and enhancing job performance.
- Removed mutilated currency from circulation.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Maintained accurate records of customer transactions in line with bank procedures.
- Monitored and reported suspicious activity in line with bank security policies.
- Maintained friendly and professional customer interactions.
- Assisted customers with banking needs and inquiries.
- Handled various accounting transactions.
Timeline
Casino Banker
Comanche Red River Hotel Casino
10.2024 - 12.2025
Bank Teller
Union Square Credit Union
03.2024 - 06.2024
Bank Teller
Prosperity Bank
03.2023 - 01.2024