Summary
Overview
Work History
Education
Skills
Websites
Timeline
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Vanessa Banks

Atlanta,GA

Summary

Dependable Centurion Lead, with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Achievement-driven seasoned professional aiming to leverage a wealth of expertise in project management, consultation, leadership, and data analysis. Eager to apply adaptable skills to actively contribute to the success of our dynamic organization

Overview

15
15
years of professional experience

Work History

Centurion Leader

American Express
04.2023 - Current
  • Providing real time support, mentorship, and dispute handling; as a subject matter expert to frontline employees supporting servicing in credit cards, travel, and lifestyle.
  • Leading the end-to-end project lifecycle, from conceptualization, planning, execution, and evaluation while ensuring adherence to timelines and quality standards to improve frontline performance.
  • Building and leveraging relationships in a collaborative matrix environment to achieve enterprises desired outcomes.

Interim Business Analyst

American Express
03.2021 - 11.2021
  • Orchestrated staffing optimization ensuring seamless alignment for a staff of over 200 employees by coordinating and managing time off requests, training sessions, and meetings.
  • Regularly conducted in-depth analysis of key performance metrics, providing valuable insights and strategic recommendations for management team to drive continuous improvement.
  • Managed projects and served as primary liaison between client and multiple internal groups to clarify goals and meet standards and deadlines.

Dedicated Assoc Relationship Manager

American Express
12.2008 - 04.2021
  • Collaborating closely with a team of professionals to seamlessly manage requests and resources to consistently exceed client expectations.
  • Provided guidance and support to customers regarding product features, pricing, and other related inquiries.
  • Managed client portfolios, ensuring compliance with industry regulations and internal policies.

Education

Associate of Arts -

Gwinnett Technical College
Duluth, GA
06.2000

Skills

  • Strategic Sales Consultation
  • Organizational Efficiency
  • Effective Written/Verbal Communication
  • Team-Based Collaboration
  • Proficient Data Analysis
  • Project Management
  • Networking Proficiency
  • Visual Basic Programming
  • Microsoft Office Suite
  • Computer Diagnosis
  • System Configuration/Optimization
  • Dispute Resolution Expert
  • Daily Workflow Improvement
  • Relationship Building And Management
  • Process Monitoring And Improvement
  • Listening Skills
  • Conflict Resolution

Timeline

Centurion Leader

American Express
04.2023 - Current

Interim Business Analyst

American Express
03.2021 - 11.2021

Dedicated Assoc Relationship Manager

American Express
12.2008 - 04.2021

Associate of Arts -

Gwinnett Technical College

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Vanessa Banks