Vanessa Bernardino
National City,CA
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Positive and upbeat with strong relationship-building abilities.
Overview
6
6
years of professional experience
Work History
Receptionist Clerk, Cashier
Westcott Mazda
National City , CA
04.2022 - Current
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
Account Executive
InCorp Services Inc.
Las Vegas, NV
10.2021 - 02.2022
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Strengthened customer relationships with proactive and collaborative approach to managing needs.
- Managed sales cycle from first contact to established customer sale and maintained solid customer base.
- Contacted customers as issues arose to provide prompt resolutions.
- Identified customer needs and achieved service levels that met and exceeded expectations.
Service Writer, Cashier
Ball Acura
National City, CA
07.2017 - 03.2020
- Logged work orders and change orders into Software database to track job status.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Consulted with customers to assess service requirements and produce accurate orders.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Finance Assistant
Ball Mitsubishi
National City, CA
03.2017 - 07.2017
- Managed office inventory and ordered new supplies when items were running low.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Completed bi-weekly payroll for company employees.
Retail Sales Associate
Shiekh Shoes
National City, CA
10.2015 - 07.2017
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Used POS system to process sales, returns, online orders and gift card activations.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Trained new associates on cash register operations, conducting customer transactions and balancing drawer.
- Opened and closed store independently and prepared nightly bank drop for manager.
Education
High School Diploma -
Sweetwater High School
National City, CA12.2015
Skills
- Appointment Booking
- Data Entry and Database Software
- Positive Attitude and Energetic
- Office Supplies and Inventory
- Maintenance Requirements
- Document Organization
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Clerk, Cashier
Westcott Mazda
04.2022 - Current
Account Executive
InCorp Services Inc.
10.2021 - 02.2022
Service Writer, Cashier
Ball Acura
07.2017 - 03.2020
Finance Assistant
Ball Mitsubishi
03.2017 - 07.2017
Retail Sales Associate
Shiekh Shoes
10.2015 - 07.2017
High School Diploma -
Sweetwater High School
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