Vanessa Bernier
New York,NY
Summary
Detail-oriented clerical assistant with strong customer service, communication, and records management skills in medical and administrative settings. Manages phones, appointments, EHR updates, filing, scanning, and database reporting while maintaining organized workspaces and dependable support for staff, patients, and office operations.
Overview
29
29
years of professional experience
Work History
Secretary
NYC Housing Authority
New York, NY
10.2010 - Current
- Set appointments, coordinated meetings, and kept calendars current.
- Created documents, maintained records, and organized filing systems.
- Greeted visitors and delivered professional customer service.
- Supported management and staff with clerical and administrative tasks.
- Kept office operations confidential and supported smooth daily workflow.
- Took incoming calls, replied to emails, and welcomed visitors professionally.
- Arranged appointments, meetings, and office calendars.
- Prepared, organized, and filed documents and correspondence.
- Entered data and kept office records accurate.
- Helped management and staff with daily administrative duties.
- Ordered office supplies and supported organized work environment.
- Delivered excellent service to clients and visitors.
- Oversaw telephone, email, and correspondence handling to keep communication organized.
- Coordinated appointment scheduling, meeting logistics, and calendar management.
- Managed document preparation, recordkeeping, and filing processes.
- Represented office professionally while welcoming visitors and supporting customer service needs.
- Delivered clerical and administrative support to management and staff across daily operations.
- Protected confidential information while maintaining efficient office workflow.
- Managed incoming calls, email responses, and visitor reception with professionalism.
- Coordinated appointments, meetings, and calendar updates for office priorities.
- Maintained document organization, filing accuracy, and correspondence control.
- Maintained accurate data entry and office records for reliable information access.
- Supported management and staff with routine administrative responsibilities.
- Tracked office supply needs and kept workspace organized for daily use.
- Supported positive client and visitor experiences through courteous service.
- Improved office communication through prompt handling of calls, emails, and correspondence.
- Improved scheduling accuracy by organizing appointments, meetings, and calendars.
- Improved document control through organized preparation, filing, and record maintenance.
- Improved visitor experience through professional reception and customer service.
- Improved daily support for management and staff through clerical and administrative assistance.
- Improved privacy and workflow by handling confidential information carefully.
- Improved front-office responsiveness through courteous call handling, email replies, and visitor greetings.
- Improved calendar coordination by managing appointments and meetings.
- Improved office organization through document preparation, filing, and correspondence tracking.
- Improved record accuracy through consistent data entry and file maintenance.
- Improved staff support through routine administrative assistance.
- Improved office readiness by ordering supplies and keeping work areas organized.
- Improved client and visitor relations through reliable, professional service.
- Managed phone inquiries to assist callers effectively and directed inquiries to proper Housing Authority departments.
- Prepared correspondence, memos, and notices for housing staff and residents.
- Maintained confidential records, files, and office documents for public housing operations.
- Entered data into office systems and updated tenant and staff records.
- Supported supervisors with general office administration and daily administrative workflow.
- Maintained filing systems for confidential documents and organized files for efficient information retrieval.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Coordinated communications by handling calls, responding to emails, and engaging with clients to ensure effective information flow.
- Performed data entry into computer systems; ensured accuracy of all entered information.
- Responded to customer inquiries via email or telephone in a polite and professional manner.
- Provided administrative support to the Office Manager and other staff members.
- Managed supply orders to maintain operational readiness and tracked inventory to prevent shortages.
- Compiled data into spreadsheets for reporting purposes in Microsoft Excel for record-keeping and reporting.
Clerical Assistant /Receptionist
NYC Health + Hospitals
New York, New York
08.1997 - 10.2010
- Answered patient phones and routed calls using NYC Health + Hospitals procedures.
- Scheduled appointments and confirmed visits for clinic patients.
- Entered patient information into electronic health records.
- Maintained accurate filing of medical documents to support efficient office operations. and maintained confidential records.
- Supported team by organizing and filing documents systematically. documents and maintaining records.
- Prepared correspondence, forms, and routine clerical reports.
- Greeted visitors and customers in a friendly, professional manner.
- Inputted data into spreadsheets for tracking purposes.
- Answered phone calls and directed them to the appropriate personnel.
- Scanned documents into digital format for storage purposes.
- Created reports and other types of documentation, which often contained sensitive and confidential data.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Updated customer contact information in the system database.
- Generated reports using database software programs.
- Organized files, developed spreadsheets, and scanned documents to streamline organizational workflow.
- Managed daily office operations and maintained a clean and efficient workspace.
- Utilized office equipment such as printers, copiers, and fax machines efficiently.
- Maintained confidentiality of sensitive information and documents.
- Troubleshot office equipment, computer hardware and software issues.
- Monitored and directed work of lower-level clerks.
- Assisted nurses and administrators with daily office tasks.
- Performed data entry tasks with accuracy and speed.
- Prepared documents such as letters, memos, agendas.
- Maintained detailed administrative and procedural processes to improve accuracy and efficiency.
- Scheduled meetings and appointments for department heads.
- Provided customer service, addressing inquiries and resolving issues promptly.
- Assisted in the onboarding process for new hires by preparing workspaces and materials.
- Examined files for completeness and accuracy to support administrative tasks., records and other documents to obtain information or respond to requests.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Education
High School Diploma -
Murry Bergtraum High School
New York, NYSkills
- Office administration
- Data Entry and Record Keeping
- Phone etiquette
- Records maintenance
- Time management
- Appointment scheduling
- Office equipment operation
- Phone and email management
- Phone etiquette
- Customer service
- Front desk support
- Confidential handling
- HIPAA compliance
- Microsoft Office proficiency
- Office equipment operation
- Time management
- Reception functions
- Database maintenance
- HIPAA compliance
- Database maintenance
- Phone etiquette
ADDITIONAL QUALIFICATIONS
- Professional telephone and email etiquette
- Strong attention to detail
- Ability to work independently and as part of a team
- Reliable, punctual, and eager to learn
- Fluent in [Languages, if applicable]
REFERENCES
Available upon request.
Timeline
Secretary
NYC Housing Authority
10.2010 - Current
Clerical Assistant /Receptionist
NYC Health + Hospitals
08.1997 - 10.2010
High School Diploma -
Murry Bergtraum High School