VANESSA BERTHEL
Afton,NY
Summary
Compassionate & dedicated Mom seeking to gain a career in the educational field.
Overview
14
14
years of professional experience
Work History
Teacher Aid
Afton Central School District
Afton, NY
11.2022 - 07.2023
- Implemented methods to address behavior obstacles.
- Enforced rules for behavior and procedures to maintain order among class.
- Helped students master learning concepts through one-on-one and small group tutoring.
- Worked one-on-one with special needs students to help navigate through school challenges.
- Provided special attention to individuals needing extra academic or behavioral guidance during classes.
- Helped students to develop good behavioral habits through positive reinforcement and encouragement in studies as well as discipline and careful use of physical intervention when required.
- Documented student challenges, achievements and adjustments to IEPs.
Sales Professional
Scoville-Meno
Bainbridge, NY
05.2022 - 11.2022
- Generated new business by developing marketing initiatives, performing prospect calls and networking referrals
- Identified and approached potential customers by generating leads, setting appointments and completing product presentations
- Proactively identified and solved complex strategy problems impacting sales goals.
Furniture Sales Specialist
Olum's
Vestal, NY
03.2018 - 12.2020
- Stayed up to date on company products and services to support sales objectives
- Educated customers on product features and technical details to highlight benefits
- Gave top-notch service to everyone in order to provide ample sales opportunities
- Write, completed and filed documentation to finalize sales
- Fostered relationships with customers to expand customer base and retain business
- First
Store Manager
Metro Mattress
Johnson City, NY
05.2016 - 03.2018
- Managed inventory tracking and physical inventory counts to minimize loss
- Strengthened work flow productivity by hiring, managing and developing top talent
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Monitored employee performance and identified performance gaps for corrective action
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
Store Manager
Scholet Furniture
Norwich, NY
03.2014 - 05.2016
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service
- Oversaw inventory management through cycle counts, audits and shrinkage control
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives
- Monitored employee performance and identified performance gaps for corrective action
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products
- Trained and mentored associates to teach daily tasks and procedures.
Cellular Sales Associate
Sprint
Johnson City, NY
06.2009 - 03.2014
- Welcomed guests and asked open-ended questions to best determine which products would meet needs
- Encouraged customers to consider purchasing accessories and warranties, resulting in successful upselling and cross-selling
- Demonstrated and sold mobile devices to guests, showcasing latest product features and capabilities
- Developed long-term relationships with repeat customers through building credibility in product expertise and personal integrity in salesmanship
- Used on-site computer systems to access figures and documentation associated with available service plans
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
High School Diploma -
Afton Junior/Senior High School
Afton, NY06.2003
Bachelor of Arts - Sociology
Lebanon Valley College
Annville, PA08-2026
Skills
- Team Member Motivation
- Staff Training and Motivation
- Relationship Building
- Computer Skills
- Effective Communication
- Calm and Patient Demeanor
- Written and Verbal Communication Skills
- Computer and Microsoft Office Skills
- Punctual and Dependable
Timeline
Teacher Aid
Afton Central School District
11.2022 - 07.2023
Sales Professional
Scoville-Meno
05.2022 - 11.2022
Furniture Sales Specialist
Olum's
03.2018 - 12.2020
Store Manager
Metro Mattress
05.2016 - 03.2018
Store Manager
Scholet Furniture
03.2014 - 05.2016
Cellular Sales Associate
Sprint
06.2009 - 03.2014
High School Diploma -
Afton Junior/Senior High School
Bachelor of Arts - Sociology
Lebanon Valley College
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