Work Preference
Summary
Overview
Work History
Education
Skills
Volunteer Experience
Security Clearance
Timeline
Generic
Vanessa Blaydes
Open To Work

Vanessa Blaydes

Linden,VA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Service Coordinator/Accounts ReceivableCommercial Service Team LeadContract SpecialistDispatcherContract Specialist

Work Type

Full Time

Location Preference

On-SiteRemoteHybrid
Location: Front Royal, VAWinchester, VAWarrenton, VAManassas, VASterling, VA
Open to relocation: No

Salary Range

61000/yr - 115000/yr

Important To Me

Company CulturePersonal development programsHealthcare benefitsTeam Building / Company RetreatsCareer advancementWork-life balance

Summary

Service coordinator with expertise in project management and client engagement. Achieved 19% revenue growth within one year while maintaining an 80% proposal sold rate. Demonstrated strong ability to build client relationships and enhance operational success.

Overview

32
32
years of professional experience

Work History

Service Coordinator/Accounts Receivable

Anderson Mechanical Services
Sterling, VA
08.2025 - 02.2026
  • Create and update customer records in case management system
  • After receipt of aging report, contact customers to collect past due balances
  • Collect payments for invoices through ServiceTitan
  • Make recommendations of customers needing to be put on credit hold/mark as Do Not Service based on response to emails and phone calls regarding their aging invoices
  • Complete daily billing and email invoices to customer financial/accounts payable contacts
  • Uploade invoices to appropriate customer portals to ensure prompt payment
  • Develop strong customer relationships through regular communication and support
  • Generate repair proposals and send them to customers
  • Maintained 80% sold rate on repair proposals
  • Collected over $450,000 in receivables from October 2025 through February 2026
  • Process quote approvals in case management system
  • If parts are under warranty, order from vendors and update the case management system
  • Order parts and worked with vendors to ensure proper tracking of non-stock parts
  • Using technician deficiencies, source part pricing and availability from vendors
  • Work with technicians to verify parts needed, acquire pictures of parts and equipment data tags
  • Confirm warranty with vendors and manufacturers
  • Schedule weekly meetings with project executives to confirm job warranty status and close out jobs as necessary
  • Work with project executives and construction managers to review all 2025 jobs to confirm warranty status
  • If warranty, verify job is closed out properly
  • If not warranty, bill to appropriate to proper customer, vendor or subcontractor
  • Created Smartsheet from list of jobs to keep track of project executive, warranty status or billed party and keep updated
  • Report findings to Service Manager, Warranty Manager, Director of Service Operations and CEO
  • Assist in migration from ServiceTrade to ServiceTitan as member of migration team
  • Assist in training before, during an after migration to ServiceTitan
  • Initiated process of verifying customer and location information to ensure correct accounting and site contacts
  • Implemented changes based on operational requirements
  • Merged client information in ServiceTrade and ServiceTitan
  • Merged location information in ServiceTrade and ServiceTitan
  • Merged client information in ServiceTrade and ServiceTitan
  • Merged location information in ServiceTrade and ServiceTitan
  • Develop strong customer relationships through regular communication and support
  • Received bonus for going above and beyond to ensure customer invoicing procedures are confirmed and followed as well as making service team aware of those procedures

Commercial Service Team Lead

Vernon Heating & Air Conditioning
Sterling, VA
07.2023 - 08.2025
  • First point of contact with inbound calls from commercial customers requesting air conditioning, heating and refrigeration service, repair, installation and maintenance
  • Schedule service, installation and maintenance for the commercial division
  • Assist in increasing revenue by 19% in 2024 and an additional 8% in 2025.
  • Managed and trained service coordinators on case management system, customer portals, and HVAC and refrigeration service issue handling to enhance team effectiveness
  • Implemented and maintained customer relations, resolving scheduling and billing issues to improve client satisfaction
  • Oversaw daily management of over 400 emails to ensure timely responses.
  • Created and updated customer records in case management system to ensure accurate and accessible client information
  • Verified billing, equipment coverage, tasking, terms, and conditions for maintenance contracts and requested changes and clarification.
  • Enter maintenance contracts in case management system to include equipment records, billing and maintenance scheduling, designation of tasks and maintenance materials
  • Create and update equipment records in case management system working with field technicians and the service department
  • Create repair quotes and submit them to the customer by email or through their various portals
  • Process quote approvals in case management system, order parts and schedule repair visit once parts come in
  • Process service calls and quotes in multiple customer portals including Fexa and VixxoLink
  • Process credit card payments in case management system
  • Work with warehouse manager to ensure needed equipment and parts are ordered and received for service repairs, installation and maintenance
  • Research equipment and parts orders received without purchase order or other reference information to ensure orders were received for correct job
  • Manage technician on-call schedule and distribute to entire service department
  • Coordinate with on-call technicians and warehouse manager to verify that technicians have needed parts and materials for their designated on-call week
  • Verify technician payroll based on GPS and company guidelines
  • Add and/or verify labor, materials and fees are applied to all invoices for proper billing according to customer contracts and company guidelines
  • Email invoices to customers
  • Batch invoices for accounts receivable to post
  • Create SOPs outlining commercial division processes and procedures

Contract Specialist

Commercial Express HVAC
Chantilly, VA
01.2022 - 06.2023
  • First point of contact for inbound calls from residential and commercial customers requesting air conditioning and heating services, repairs, installations, and maintenance; referred customers to other contractors.
  • Collaborated with the sales department to verify billing, equipment coverage, tasking, and terms for maintenance contracts, and requested changes and clarifications as needed.
  • Train new Contract Specialists in all maintenance contract responsibilities from new contracts to end/cancellations
  • Enter new maintenance contracts in case management system to include billing and maintenance scheduling, designation of tasks and maintenance materials
  • Generated and distributed contract invoices to ensure timely billing
  • Processed month-end and year-end reports for accurate tracking of contract accruals
  • Submit month-end and year-end reports to Controller for maintenance cost
  • Run and analyze maintenance contract costing reports to determine annual renewal increases
  • Managed existing residential contracts by sending renewal letters and processing renewals in case management system
  • Field calls and emails regarding contracts-answered contract and billing questions, verifying that customer perception and requirements are understood and sent to service department for implementation
  • Working with service coordinators, enabled proper visit tasking and scheduling of maintenance visits
  • Working with installation department, ensure proper equipment updates in case management system after equipment replacements to include verification of start-up and warranty date entry
  • Create and, while working with field technicians and the service department, update equipment records in case management system
  • Handle daily management of over 400 emails for customer inquiries and service requests.
  • Implement and maintain customer relations, resolved difficult scheduling and billing issues
  • Create and update customer records in case management system
  • Generate purchase orders in case management system
  • Process quote approvals in case management system as well at T-card system
  • Manage spreadsheet for quote approvals
  • Manage spreadsheet and files for company vehicles
  • Working with warehouse manager, ensure proper ordering of special-order materials for maintenance contracts
  • Convert field deficiency reports into typed documents for customer distribution.
  • Back up dispatchers in scheduling and dispatching up to 55 technicians
  • Manage vehicle collision reports with insurance company
  • Enter journal entries to correct contract accrual costs
  • Submit maintenance t-cards to service coordinators for scheduling

Dispatcher

Nationwide Refrigeration, Inc.
Manassas, VA
08.2020 - 04.2021
  • First point of contact with inbound calls from customers requesting air conditioning, heating and refrigeration service, repair, installation, and maintenance
  • Managed service, repair, and maintenance schedule, dispatched up to 10 technicians, and ensured accurate payroll collection submitted to Payroll Coordinator
  • Schedule calls based on customer need, contract level, age of equipment
  • Implemented and maintained customer relations, resolved scheduling issues, and updated customer records in business processing and case management system
  • Conducted follow-up calls on previous day’s service calls to confirm customer satisfaction
  • First point of contact for issues with Service Titan to help office and field personnel
  • Learned Mobile ServiceTitan and trained field technicians on software
  • Generate and enter purchase orders in business processing and case management system
  • Requested parts quotations from vendors, generated and sent proposals, ordered parts upon proposal acceptance.
  • Verify purchase orders with receiving tickets, receive purchases in business processing and case management system, match purchase order and receiving ticket with invoice and submit to Accounts Payable
  • Created and entered inventory part numbers into the business processing system to ensure accurate tracking.

Contract Specialist

Fidelity Mechanical Services, Inc.
Ashburn, VA
09.2013 - 07.2020
  • Managed contracts by entering equipment and tasks, invoicing per terms, purchasing materials, generating end-of-year contract cost reports, sending renewal letters, and updating equipment records in Microsoft GP and Microsoft Word to ensure compliance and accurate record-keeping.
  • Assist with training of new software system
  • Work with corporate accounting department to evaluate credit reports to establish payment terms for new customers
  • Assisted Billing Coordinator in completing time and material and quoted service billing by calculating labor and material charges, creating invoices, and posting in Microsoft GP to ensure accurate and timely billing processes.
  • Assisted Technology Department in projects to enhance efficiency of preventive maintenance ordering procedures and reduce duplicate information in Microsoft GP, contributing to streamlined operations.
  • Assist Parts Coordinator in requesting parts quotations, generating proposals, sending to customers and ordering parts once proposal is accepted
  • Work with vendors to ensure best pricing for maintenance and repair parts pricing
  • Generate and enter inventory part numbers in Microsoft GP
  • Create and enter inventory and tool purchases in Microsoft GP
  • Drafted written procedures to enhance training protocols for new employees.
  • Manage service equipment installation replacement projects-order equipment and materials, create subcontractor agreements, invoice projects according to terms and progress billing, track project costs, report to Project Manager findings of project cost reports
  • Respond to high volume of inbound calls from commercial customers requesting air conditioning and heating service, installation, and maintenance, schedule calls based on customer need, contract level, age of equipment
  • Implement and maintain customer relations, resolve difficult scheduling issues, create and update customer records in business processing and case management system
  • Assisted Service Coordinators to manage service and maintenance schedules and dispatch up to 19 technicians.
  • Reviewed costs for accounts payable entries to ensure accuracy.
  • Assist Service Operations Manager and Technology Department with migration to new software system
  • Enter new customer and locations for two service departments after verifying credit reports

Service Operations Coordinator

Dominion Mechanical Contractors, Inc.
Springfield, VA
02.2009 - 07.2013
  • Responded to high volume of inbound calls from commercial customers requesting air conditioning, heating and plumbing service, installation, and maintenance, scheduled calls based on customer need, contract level, age of equipment
  • Implemented and maintained customer relations, resolved difficult scheduling issues, created and updated customer records in business processing and case management system
  • Managed contracts, invoiced according to terms, purchased materials, generated end-of-year cost reports, and increased contract value through effective cost management in business processing and case management system
  • Managed projects-ordered equipment and materials, scheduled work with customer, invoiced for all projects according to terms and progress billing, tracked project costs, reported to service manager and operations manager findings of project cost reports
  • Created and submitted purchase orders for materials and supplies to maintain operational efficiency
  • Oversaw service and maintenance schedule, dispatching 19 technicians.
  • Completed accurate payroll collection and submitted to payroll
  • Completed time and material and quoted service billing-calculated labor and material charges based on most current rates and divisors, created invoice and posted in business processing and case management system
  • Created and managed schedule for after hours technicians
  • Developed and updated comprehensive employee phone lists for effective communication.

Peopleline Customer Service Representative

Accenture HR Services, Inc.
Reston, VA
01.2008 - 01.2009
  • Initial point of contact for high volume of inbound calls and emails from federal agency customers
  • Resolved the problem using own knowledge, case management systems, company procedures, usually on the first call
  • Maintained process, policy and regulatory knowledge to assist callers and avoid escalation
  • Identified, assessed and resolved complex issues/problems
  • Achieved and maintained quality monitoring score of 97.5% out of 100% since monitoring began
  • Prioritized and oversaw team activities to consistently meet deadlines and uphold quality standards
  • Coached team members and provided guidance on procedures and work methods to enhance overall team performance
  • Supported and sustained a positive work environment to foster team performance
  • Applied procedures to ensure accuracy of output and adopted continuous improvement approach, focusing on Operational Excellence
  • Recorded and tracked issues via Siebel case management tool, changed personnel data in appropriate system.
  • Trained to activate new employees in processing software, enrolled, made changes and cancelled actions in processing software, entering payroll changes into EmpowHR processing system
  • Received two monetary performance awards for assisting other teams in performance of their duties

Accounts Receivable/Billing Tech

Princeton Information
McLean, VA
10.2007 - 01.2008
  • Completed monthly billing for government contracts, ensuring timely processing of delivery/task orders and government purchase cards
  • Created and posted invoices using business processing and case management system and Excel spreadsheets, facilitating accurate financial tracking
  • Conducted accounts receivable research, providing corporate office with insights to support financial decision-making
  • Reviewed and confirmed cost codes for accurate payroll entry.

Administrative Coordinator

Vernon Heating & Air Conditioning, Inc.
Chantilly, VA
08.1996 - 09.2007
  • Managed service and maintenance schedule and dispatched up to 17 technicians
  • Provided administrative support for Vice President of Commercial Services
  • Implemented and maintained customer relations, resolved difficult scheduling issues, created and updated customer records in business processing and case management system
  • Responded to high volume of inbound calls from residential and commercial customers requesting air conditioning and heating service, installation, and maintenance, scheduled calls based on customer need, contract level, age of equipment
  • Created and managed schedule for after hours dispatching for both technicians and dispatchers
  • Trained and supported receptionist and employees on Fosson and SamPro systems, focusing on customer records, contract entry, billing, payroll, project costing, service billing, purchasing, and accounts receivable and payable processes
  • Completed daily service billing-entered work performed, relieved inventory and billed for services provided
  • Managed contracts, invoiced per terms, purchased materials, generated end-of-year contract cost reports, and enhanced contract value through accurate cost tracking in business processing and case management system
  • Generated purchase orders and inputted into business processing and case management system
  • Recorded payments for accounts receivable in both spreadsheet and Fosson and SamPro software systems
  • Created and maintained collections spreadsheet for past due invoices, initiated customer follow-up calls, resolved inquiries regarding invoices, and adjusted invoice amounts based on identified errors and customer requests
  • Completed accounts payable data entry, provided support to controller to authorize payables based on vendor relationship and invoice aging
  • Entered material records to remove from and/or add to truck and warehouse inventory
  • Managed projects-researched equipment and parts cost and availability, invoiced for all projects according to terms and tracked project costs, reported to vice president and owner findings of project cost reports
  • Upon inception of SamPro business processing and case management system, created templates for job costing and customer and inventory records
  • Distributed company phones and updated online phone information through phone service provider website, reconfigured phone plan to conserve costs and increase productivity

Sales Representative

The Supply Cabinet
Manassas, VA
04.1995 - 08.1996
  • Acquired new business through targeted telemarketing strategies, contributing to revenue growth
  • Designed monthly promotional sales offers to engage customers and drive sales
  • Facilitated customer-company communication to improve satisfaction and foster long-term relationships
  • Created monthly individual customer contracts and order forms
  • Received and entered orders into business processing and case management system
  • Researched product information, cost and availability for customers

Appointment Secretary

Olan Mills Portrait Studio
Manassas, VA
11.1993 - 01.1994
  • Scheduled appointments for photo sittings
  • Verified appointments by contacting customers to confirm details
  • Addressed customer inquiries through incoming phone calls
  • Trained new employees
  • Ordered supplies to maintain adequate inventory for operations

Education

Bachelor of Science - Business Management with a focus on Accounting

Strayer University
04-2026

HR in the Federal Sector -

Society for Human Resource Management
02-2008

Computer Information Systems -

Strayer University
Manassas, VA
03-1992

Skills

  • ServiceTitan and Smartsheet proficiency
  • Microsoft Office expertise
  • Oracle Siebel and PeopleSoft skills
  • Sage MasterBuilder knowledge
  • Financial systems and account reconciliation
  • Document management systems
  • Project management and planning
  • Team collaboration and leadership
  • Customer service and ongoing client support
  • Effective communication and telephone communication
  • Data entry and accurate recordkeeping
  • Client needs assessments and expectation management
  • Resource utilization and multitasking
  • Adaptability and reliability
  • Analytical skills and report preparation
  • Active listening and notetaking

Volunteer Experience

  • A Forever Home Rescue Foundation, Chantilly, VA, Foster dogs of all breeds and ages, Perform home inspections for prospective adopters, Conduct adoption interviews for prospective adopters, Transport rescued dogs coming into the rescue from other rescues and animal shelters, Ensure correct rescued dog(s) are handed off to correct foster, Ensure paperwork for inbound rescue dogs are given to rescue director
  • Bethel Evangelical Lutheran Church, Manassas, VA, Coordinator for readers’ schedule, Perform duties of Assisting Minister during Sunday morning services on rotating schedule, Elected to Mission Council for two separate 3-year terms, Assisted with planning of annual Fall Festival over multiple years, Organized the fall of 2025 Blessing of Animals event working with local rescues, veterinarians, and shelters; assisted with set up of rescue as well as outreach with attending animal control officers from Prince William County and City of Manassas jurisdictions during the event; focus on the event was to promote adopting/rescuing animals to prevent euthanasia due to overcrowding in shelters, Event resulted in adoptions of rescued dogs, Event was so successful, 2026 event will also be organized

Security Clearance

Public Trust, 01/01/08 - 01/31/09

Timeline

Service Coordinator/Accounts Receivable

Anderson Mechanical Services
08.2025 - 02.2026

Commercial Service Team Lead

Vernon Heating & Air Conditioning
07.2023 - 08.2025

Contract Specialist

Commercial Express HVAC
01.2022 - 06.2023

Dispatcher

Nationwide Refrigeration, Inc.
08.2020 - 04.2021

Contract Specialist

Fidelity Mechanical Services, Inc.
09.2013 - 07.2020

Service Operations Coordinator

Dominion Mechanical Contractors, Inc.
02.2009 - 07.2013

Peopleline Customer Service Representative

Accenture HR Services, Inc.
01.2008 - 01.2009

Accounts Receivable/Billing Tech

Princeton Information
10.2007 - 01.2008

Administrative Coordinator

Vernon Heating & Air Conditioning, Inc.
08.1996 - 09.2007

Sales Representative

The Supply Cabinet
04.1995 - 08.1996

Appointment Secretary

Olan Mills Portrait Studio
11.1993 - 01.1994

Bachelor of Science - Business Management with a focus on Accounting

Strayer University

HR in the Federal Sector -

Society for Human Resource Management

Computer Information Systems -

Strayer University

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Vanessa Blaydes