Desired Job Title
Account ManagerSales Director / Internet Sales DirectorInternet Sales ManagerOffice ManagerWork Type
Full TimeConsultingVolunteerLocation Preference
RemoteHybridLocation: Lorena, TX, US
Open to relocation: Yes
Verified
This profile is verified using an email address.
Vanessa Bounds
Account Manager
Lorena,TX
Work Preference
Summary
Proven leader with 15+ years of experience in automotive sales, CRM account management, and client success. Over the course of my career, I have built and led high-performing sales teams, managed hundreds of client accounts, and consistently exceeded performance targets — including achieving an 18% closing rate as Sales Director and earning Employee of the Year recognition for outstanding leadership. Skilled in driving revenue growth, optimizing processes, and training dealership teams to maximize CRM tools, I combine a strategic mindset with a hands-on approach to problem-solving. Known for building strong client relationships, increasing efficiency, and delivering measurable results, I bring both the technical know-how and the people skills to help dealerships and their teams thrive.
Overview
24
24
years of professional experience
Work History
Account Manager
Solera
06.2025 - Current
- Currently managing 156 dealership accounts across Texas, serving as the trusted advisor for Solera services.
- Recommend additional solutions including Solera's three core products: CRM, DMS, and Service Suite as well as add-on products that would benefit the dealership.
- Facilitated ongoing communication with client accounts to ensure satisfaction and address concerns.
- Recommend additional solutions including Solera's three core products: CRM, DMS, and Service Suite as well as add-on products that would benefit the dealership.
- Acted as primary point of contact for escalated client inquiries and issues, resolving challenges effectively.
- Oversee setup of campaigns, templates, and email/lead accounts, ensuring smooth system operations.
Sales Director / Internet Sales Director
Bird-Kultgen Ford
Waco, Texas
01.2012 - 05.2025
- Built and led Internet Sales Department, achieving 18% closing rate through strategic initiatives.
- Managed 300+ monthly leads and directed a team of 12 consultants, improving sales performance.
- Built and led Internet Sales Department, resulting in 18% closing
- Implemented KBB Instant Cash Offer process, acquiring 20+ vehicles monthly.
- Recognized as Employee of the Year (2017) for leadership and results.
- Managed customer relationships to ensure satisfaction and retention.
- Provided regular training sessions for staff on sales techniques, product knowledge and customer service standards.
- Conducted regular performance reviews to assess team effectiveness and growth.
Internet Sales Manager
Allen Samuels Dodge Chrysler Jeep Ram & Fiat
01.2010 - 01.2012
- Doubled department sales and tripled appointment volume by streamlining lead workflows.
- Monitored online customer inquiries and ensured prompt and professional responses to enhance customer satisfaction.
- Engaged positively with each customer, providing professional, and polite support for sales and service needs.
- Trained staff on utilizing CRM systems for effective lead management and follow-up.
Office Manager
Bee Box Ranch
01.2003 - 01.2009
- Managed AP/AR, databases, and customer service while improving office efficiency.
- Managed daily office operations and organized schedules for staff.
- Oversaw inventory management and procurement of office supplies.
- Developed and maintained filing systems for efficient document retrieval.
Education
A.A. - General Studies
McLennan Community College
Waco, TXHigh Honors Graduate -
Bruceville-Eddy High School
Bruceville-Eddy, TX05.2003
Skills
- CRM Management
- SalesForce
- DMS Implementation
- Account Management
- Sales Growth
- Sales Performance
- Client Relationship Management
- Client Onboarding
- Process Improvement
- Training & Development
- Team Leadership
- Microsoft Office
- Google Workspace
- Customer Retention
- Conflict Resolution
Timeline
Account Manager
Solera
06.2025 - Current
Sales Director / Internet Sales Director
Bird-Kultgen Ford
01.2012 - 05.2025
Internet Sales Manager
Allen Samuels Dodge Chrysler Jeep Ram & Fiat
01.2010 - 01.2012
Office Manager
Bee Box Ranch
01.2003 - 01.2009
A.A. - General Studies
McLennan Community College
High Honors Graduate -
Bruceville-Eddy High School