Vanessa Brookins
Canton,MS
Summary
Seeking a career opportunity in team supporting leaders and associates operations. Where I can use my problem solving, leading by example, and team collaborations skills contributing significantly. To improve operational efficiency and achieving high customer satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Amazon Associate
Amazon.Inc
08.2023 - Current
- Performed frequently picking/packing orders to meet and exceed daily productivity targets
- Incorporated all safety and health guidelines when handling products
- Implemented strategies to increase customer satisfaction and engagement.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
Poultry Processor
Pecos Food
10.2019 - 08.2023
- Performed cutting, trimming, and packing tasks as needed to meet customer specifications
- Maintained a clean work environment with regular sanitation of tools and equipment.
- Inspected poultry product for defects and removed defective pieces from conveyor belt.
- Placed poultry on scales to weigh and tag containers with individual package weight and contents.
Call Center Sales Representative
Comcast
09.2017 - 08.2019
- Increased customer satisfaction by efficiently handling inbound and outbound sales calls.
- Navigated multiple software platforms concurrently while engaging customers in conversations, enhancing multitasking skills in a fast-paced environment.
- Developed long-term relationships with customers by providing exceptional service and tailored solutions.
- Memorized all company products and services to be able to answer customer questions quickly and efficiently and increase upsells
Education
High School Diploma -
Yazoo City High School
Yazoo City, MS05-2007
Skills
- Customer service
- Time management
- Attention to detail
- Computer skills
- Problem-solving abilities
- MS office
- Team collaboration
- Goal driven
- Strong communication and interpersonal skills
- Leadership qualities
Certification
- Holmes Community College Workforce Development Training - August, 2019
- ACT WorkKeys National Career Readiness Certificate- June, 2019
Timeline
Amazon Associate
Amazon.Inc
08.2023 - Current
Poultry Processor
Pecos Food
10.2019 - 08.2023
Call Center Sales Representative
Comcast
09.2017 - 08.2019
High School Diploma -
Yazoo City High School
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