Vanessa Bryant
Fairmont,WV
Summary
Dynamic and results-driven General Manager with 12 years of progressive leadership experience at McDonald’s, including 10 years as a General Manager. Recognized as GM of the Year in 2021 for outstanding performance, strategic leadership, and driving operational excellence. Proven expertise in team development, customer satisfaction, and profit growth through effective risk management and innovative marketing strategies. Strong background in business administration and customer service, with a passion for fostering high-performing teams and delivering exceptional guest experiences.
Overview
20
20
years of professional experience
Work History
General Manager
Mcdonald’s
12.2017 - Current
- Led daily operations of a high-volume McDonald's restaurant, managing a team of [60-75] employees
- Increased sales and profitability through effective cost control, strategic marketing initiatives, and superior customer service
- Recruited, trained, and developed staff to achieve performance goals and career growth
- Implemented operational improvements resulting in improved efficiency and customer satisfaction
- Maintained compliance with corporate policies and industry regulations
Front House Manager
CJ Maggies
02.2013 - 11.2015
- Elevated guest experience and Oversaw Front House operations
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
Crew/Shift Manager/ General Manager
Mcdonalds
06.2005 - 01.2011
- Increased customer satisfaction by consistently providing friendly, attentive service to all patrons.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Maintained store cleanliness and organization, contributing to an overall inviting atmosphere for customers.
Education
Bachelor of Science - Business Management
Colorado Technical University
Colorado03.2025
Skills
- Proven Leader
- Operational Management
- Customer Service Excellence
- Sales Growth Strategies
- Staff Training & Development
- Financial Oversight & Budgeting
- Problem-Solving & Decision Making
- Performance Metrics & Analysis
Awards
General Manager of the Year, 2021, Top 10% of Managers Nationwide
Timeline
General Manager
Mcdonald’s
12.2017 - Current
Front House Manager
CJ Maggies
02.2013 - 11.2015
Crew/Shift Manager/ General Manager
Mcdonalds
06.2005 - 01.2011
Bachelor of Science - Business Management
Colorado Technical University
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