Vanessa Buckley
Edison,New Jersey
Summary
Dynamic professional with extensive experience in commercial insurance. Skilled in effective communication and risk management, with a track record of mentoring teams and enhancing client satisfaction. Committed to driving business growth and maintaining regulatory compliance.
Overview
12
12
years of professional experience
Work History
Commercial Lines Marketing Manager
Cornell Insurance Services
Edison, New Jersey
08.2025 - Current
- Maintained accurate records of client interactions and policy updates in systems.
- Collaborated with team members to streamline office procedures and improve efficiency while managing daily operations of my team to ensure smooth workflow.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring.
- Interviewed prospective employees and provided input on hiring decisions.
- Provided guidance to staff members on regulatory compliance issues related to insurance policies.
- Oversaw weekly renewal meetings.
- Assisted in marketing and servicing two books of business concentrating heavily in Professional Liability, Workers Compensation, Business Auto, and Property Insurance.
Commercial Lines Account Executive
Interstate Motor Carriers Agency
Wall Township, New Jersey
04.2020 - 03.2025
- Managed a $20 million book of commercial trucking insurance business on behalf of multiple producers, overseeing all aspects of client service delivery for trucking fleets, motor carriers, and transportation operations.
- Delivered exceptional end-to-end customer experience, including onboarding new clients, midterm policy servicing, marketing and negotiating renewals, presenting comprehensive quotes, and binding coverage.
- Partnered closely with producers to identify cross-sell and upsell opportunities within existing trucking accounts, while leading renewal strategy development and leveraging deep knowledge of specialized trucking insurance markets and carrier relationships.
Account Service Representative
Plymouth Rock Assurance
Woodbridge, New Jersey
02.2018 - 03.2020
- Managed a high volume of inbound customer calls on behalf of Plymouth Rock agents, delivering timely and professional support across insurance inquiries and service needs.
- Built and maintained strong customer and agency relationships by prioritizing first-call resolution and consistently delivering a positive, high-quality customer experience.
- Selected to participate in a strategic cross-selling project focused on identifying opportunities to strengthen and expand the agent's overall book of business.
Commercial Lines Account Executive
John B. Wright Insurance Agency
Manasquan, New Jersey
06.2016 - 01.2018
- Delivered comprehensive risk analysis and property & casualty insurance solutions to commercial businesses, with a specialized focus on trucking, transportation, and fleet operations.
- Conducted thorough consultations with prospective and existing clients to assess coverage needs, recommend tailored risk management strategies, and secure optimal protection while remaining mindful of budget constraints.
- Marketed new business submissions and policy renewals across more than 22 insurance markets and carrier relationships to secure competitive terms and comprehensive coverage for clients.
Business Development Manager
MotoLease dba Select Guard Insurance
Los Angeles, California
05.2014 - 05.2016
- Cultivated strategic relationships with nationwide dealers and developed a targeted marketing campaign that enhanced brand awareness and acquired new clientele.
- Expanded the Select Guard Insurance Department by successfully securing appointments with key insurance carriers, resulting in a 650% increase in departmental commissions.
- Generated new business opportunities by creating targeted sales lists and driving the sale of personal lines insurance policies to consumers.
- Managed relationship with internal insurance business partner, implementing process improvements that reduced loss ratio and achieved a 30% enrollment goal.
- Spearheaded implementation of CRM system that improved departmental organization, efficiency, and workflow management.
- Played a key role in the rollout of a new billing system, successfully recovering $40,000 in credits for the company.
- Reported departmental performance statistics in weekly management meetings and led weekly department meetings to drive alignment and accountability.
- Conducted interviews and provided training for new employees to support team growth and operational excellence.
Education
Associate of Arts - Communications
Brown College
06.2004
Skills
- Insurance policy management
- Regulatory compliance
- Risk management
- Market analysis
- Business development
- Client relationship management
- Customer acquisition
- Campaign management
- Data analysis
- CRM management
- Brand-building strategies
- Detail orientation
- Multitasking Abilities
- Organizational skills
- Effective communication
- Mentoring
- MS office suite
Timeline
Commercial Lines Marketing Manager
Cornell Insurance Services
08.2025 - Current
Commercial Lines Account Executive
Interstate Motor Carriers Agency
04.2020 - 03.2025
Account Service Representative
Plymouth Rock Assurance
02.2018 - 03.2020
Commercial Lines Account Executive
John B. Wright Insurance Agency
06.2016 - 01.2018
Business Development Manager
MotoLease dba Select Guard Insurance
05.2014 - 05.2016
Associate of Arts - Communications
Brown College